About Us: The Seattle Children’s Maintenance of Certification (MOC) Program is a quality improvement program that provides an opportunity for board certified physicians to receive Part 4 MOC credit for participating in organizational quality improvement projects to improve processes and patient care. The MOC Program is in parallel with Continuous Improvement and Innovation efforts at SCH and is separate from the hospital credentialing processes. This program is part of the ongoing efforts to provide continuing medical education of physician staff to improve their knowledge, competence and performance, as well as patient care.
What you will do: The SCH MOC Program Manager will manage the daily operations and ensure adherence to SCH and American Board of Medical Specialties’ standards for Multi-Specialty Portfolio Programs. The Program Manager will lead and oversee the Program Coordinator I and/or administrative assistant who will support the operational needs of the MOC program, projects, and participating physicians. The Program Manager will work with the data consultant, MOC coaches, MOC Director, project leaders, project participants, and hospital leadership to administer the program and meet program and hospital goals.
- Bachelors degree in Business or a health-care related field
- Minimum of three (3) years of communication background including drafting, editing, and creating written materials in a wide variety of formats for diverse audiences.
- Minimum of three (3) years of project management in a team environment
- Experience in data analysis leading to development of run charts and assessment of outcomes. Experience with information collection and management systems
- Experience overseeing, and leading support staff.
- Experience in data analysis and data entry leading to development of run charts and assessment of project outcomes.
- Experience with information collection and management systems.
- Demonstrated experience managing quality improvement initiatives in a health care setting
- Master’s degree in business, healthcare administration, or a health care related field
- Knowledge of Visio, REDCap, Tableau, and/or other data management tools.
- Knowledge of QI research best practices
- Human Subjects Projection Training
- Experience successfully developing relationships across all sectors of the health care environment.
- Demonstrated ability to lead improvement efforts related to safety pillar strategic goals.
- Experience analyzing improvement data and working with internal clients to analyze and develop improvement strategies.
- Experience leading committees, activities and staff.
- Knowledge of mentoring and various management techniques and applications.
- Knowledge of communication methods and techniques.
- Excellent verbal and written communication skills, and the ability to explain, present or discuss difficult information and gain group consensus.
- Experience training/presenting, facilitating.
- Experience project managing large complex organizational initiatives that cross all departments and roles.
- Demonstrated initiative and ability to work independently and function effectively as part of a team.
- Demonstrated ability to work within deadlines and resource constraints.
- Demonstrated successful experience working with vendors, consultants and other purchased services.
- Experience working in a complex organization.