• Supervisor, Patient Access

    Job ID 2018-27739
    Area of Interest
    Customer Service
    Location Name
    Hospital Main Campus
    FTE/Hours per pay period
    1.0 FTE (80 hours per bi-weekly pay periods)
    Work Status
    Regular
    Department
    Contact Center
    Shift
    Day Shift
  • Overview

    Supervise the day-to-day operations and staff of assigned work unit, including personnel management, facility, supplies, and equipment maintenance. Oversee quality of care and service delivery processes including patient registration and scheduling. Contribute to safety systems, DMS, and policy management ensuring compliance with regulatory, quality, and customer service standards. Participate in the implementation of various process improvement goals and projects.

    Requirements

    Required Education/Experience:

    - High School diploma or equivalent.

    - At least two of the following four:

    1. Bachelor’s Degree in Health Services, Social Sciences, Business Administration or related field.

    2. Minimum of two (2) years of experience in a similar supervisory role.

    3. Minimum of two (2) years of experience in health care.

    4. Current Admission Services Coordinator/Family Service Coordinator/Surgery Coordinator, or similar experience.



    Required Credentials:

    - Current BLS for health care providers may be required for specific departments.



    Preferred:

    - Experience working in an emergency or ambulatory department of a hospital or medical center.

    - Experience working in a call center/contact center.

    - Experience working in a pediatric and/or academic medical setting.

    - Experience managing a culturally diverse staff.

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