• Customer Service Rep - Delivery Staff - Multiple Openings

    Job ID 2018-29362
    Area of Interest
    Nutrition / Food Services
    Location Name
    Hospital Main Campus
    FTE/Hours per pay period
    0.6 FTE (48 hours per bi-weekly pay periods)
    Work Status
    Regular
    Department
    Food Services
    Shift
    Day/Evening Shift
  • Overview

    Staff in the Delivery and Call Center roles are responsible to operate software and maintain technological devices needed to execute standard work; process meal payments (operate mobile payment equipment for credit card payments & manage electronic till); solve or escalate customer concerns and use excellent customer service skills in all of their work.

    Delivery Staff are responsible for delivering meal carts to various areas and customers; presenting and setting up ordered food according to standard work; performing patient ID verification steps (includes direct patient contact and communication as well as partnering with nurses); perform soiled cart pick-up.

    Requirements

    Required Education/Experience:
    - High School graduate or equivalent.
    - 2 years of customer service, food service experience OR related experience OR equivalent nutrition/dietetics education.
    - Intermediate computer skills.

    Required Credentials:
    - Washington State Food and Beverage Service Worker’s Permit, or to be obtained within 1 month of employment.

    Preferred:
    - Bachelor’s Degree
    - Significant experience working in a healthcare/customer service environment.
    - Healthcare food service experience or equivalent nutrition/dietetics education.
    - Call center or similar customer service work or volunteer experience.

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