• Family Account Specialist

    Job ID 2018-29470
    Area of Interest
    Insurance Processing
    Location Name
    Roosevelt Commons
    FTE/Hours per pay period
    1.0 FTE (80 hours per bi-weekly pay periods)
    Work Status
    Revenue Cycle
    Day Shift
  • Overview

    What you will do: Maintain and continue to develop an expert level of knowledge about Revenue Cycle billing and authorization processes for Seattle Children’s Revenue Cycle Hospital, Professional and Specialty lines of business such that timely, accurate and professional customer service can be provided to callers (patient families, internal contacts, community members) seeking assistance with a breadth of inquiries from a primary phone line. The majority of callers should be assisted to their satisfaction without the call needing to be transferred to someone else to respond.


    Employer Offerings: To attract and retain the best workforce, we provide competitive salaries, great benefits and excellent professional development. Those are some of the reasons Those are some of the reasons Becker’s Hospital Review listed us as one of 150 Great Places to Work in Healthcare. Offerings include:

    • Transportation Subsidies
    • Vera Whole Health: Access to free health and wellness services at our near-site employee clinics.
    • Childcare Subsidy Program-provides eligible employees with financial assistance to supplement basic child care costs.
    • Care-Services: Back-up care for children and adult/senior care planning
    • Inclusion Networks: The Inclusion Network is Seattle Children's organizational resource group program. It is an interconnected community of Children's employees who are committed to the Inclusion Network mission and vision. Individual Networks include: Q Pod (LGBTQ) Network, Green Team (Sustainability) Network, Hola (Hispanic/Latino) Network, Indigenous Peoples Network, Parenting Network, Black and African Heritage Network

    Our community welcomes diverse experiences, backgrounds and thoughts because this is what drives our spirit of inquiry and allows us to better connect with our increasingly diverse patients and families. Each of us is respectfully encouraged to be ourselves within this community, which cultivates and promotes diversity and inclusion at all levels.


    Required Education/Experience:
    - High school graduate or equivalent.
    - Minimum of two years relevant experience on a Revenue Cycle team at Seattle Children’s or a prior employer.
    - Demonstrated competency of Revenue cycle terminology and concepts.
    - Excellent English language skills.
    - Experience with a multi-line phone environment.
    - Demonstrated competency using Epic and Microsoft Office system applications.
    Or, completion of the Seattle Children's Revenue Cycle Coordinator program.

    - 3 years or more relevant experience on a Revenue Cycle team at Seattle Children’s or a prior employer.
    - Medical coding or terminology experience.
    - Bachelor’s degree or certified medical billing credential such as CPAT.
    - Basic project management experience.


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