• Customer Service Rep - Call Center Agent

    Job ID 2018-29588
    Area of Interest
    Nutrition / Food Services
    Location Name
    Hospital Main Campus
    FTE/Hours per pay period
    Per Diem (hours per bi-weekly pay periods varies)
    Work Status
    Per Diem
    Department
    Food Services
    Shift
    Day/Evening Shift
  • Overview

    Staff in the Delivery and Call Center roles are responsible to operate software and maintain technological devices needed to execute standard work; process meal payments (operate mobile payment equipment for credit card payments & manage electronic till); solve or escalate customer concerns and use excellent customer service skills in all of their work.

    Call Center Agents are responsible for receiving and processing incoming food orders (primarily via phone) for patients, visitors, and staff. Assist customers on modified diets with selecting appropriate foods using nutrition department resources and call center policies & procedures to provide complete, accurate responses. Enter and maintain accurate patient information in the nutrition software applications and follows processes in accordance with call center standards to ensure accuracy and operational effectiveness. Perform related tasks as required.

    Requirements

    Required Education/Experience:
    - High School graduate or equivalent.
    - 2 years of customer service, food service experience OR related experience OR equivalent nutrition/dietetics education.
    - Intermediate computer skills.

    Required Credentials:
    - Washington State Food and Beverage Service Worker’s Permit, or to be obtained within 1 month of employment.

    Preferred:
    - Bachelor’s Degree
    - Significant experience working in a healthcare/customer service environment.
    - Healthcare food service experience or equivalent nutrition/dietetics education.
    - Call center or similar customer service work or volunteer experience.

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