• Patient Services Coordinator, HCS (also use for 004, 009)

    Job ID 2019-31073
    Area of Interest
    Customer Service
    Location Name
    Home Health - Bothell
    FTE/Hours per pay period
    1.0 FTE (80 hours per bi-weekly pay periods)
    Work Status
    Home Care Infusion Therapy
    Day Shift
  • Overview

    Monitor and process customer service requests for formula, medications, equipment, and/or supplies, supporting appropriate and timely patient care, treatment and delivery of services. Participate as part of clinical and operational teams to monitor patient compliance and use of materials to support safe, quality home care administration. Interface with care team partners and patients/caregivers to provide accurate and timely delivery of weekly, biweekly, or monthly shipments/ deliveries.



    Our founding promise to the community is as valid today as it was over a century ago: we will care for all children in our region, regardless of the families’ ability to pay. Together, we deliver superior patient care, advance new discoveries and treatments through pediatric research, and serve as the pediatric and adolescent, academic medical center for Washington, Alaska, Montana and Idaho – the largest region of any children’s hospital in the country.


    In 2018, U.S. News & World Report once again ranked Seattle Children’s among the nation's best children's hospitals – for the 26th year in a row. We received national rankings in all 10 specialty areas evaluated by U.S. News & World Report, and are honored to be the only pediatric medical center in Washington to be ranked.


    As a Magnet designated institution, we recognize the importance of hiring and developing great talent to provide best-in-class care to the patients and families we serve. Our organizational DNA takes form in our core values:  Compassion, Excellence, Integrity, Collaboration, Equity and Innovation. Whether it’s delivering frontline care to our patients in a kind and caring way, practicing the highest standards of quality and safety or being relentlessly curious as we work towards eradicating childhood diseases, these values are the fabric of our culture and community.




    Our community welcomes diverse experiences, backgrounds, and thoughts as this is what drives our spirit of inquiry and allows us to better connect with our increasingly diverse patients and families. Our organization recruits, employs, trains, compensates, and promotes without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.


    The people who work at Seattle Children’s are members of a community that seeks to respect and celebrate all the qualities that make each of us unique. Each of us is empowered to be ourselves within this community, which cultivates and promotes equity, diversity, and inclusion at all levels.


    Seattle Children’s is proud to be an Equal Opportunity Workplace and Affirmative Action Employer.


    Required Education/Experience:
    - High School Graduate or equivalent.
    - One year customer service or related experience.
    - One year experience in health care.

    Required Credentials:
    - Copy of required education for this position (diploma or transcript) must be submitted upon hire.

    - AA degree or equivalent.
    - One year experience in Home Care admissions planning and continuity of care issues including inventory management/insurance authorizations.
    - One year experience in pediatric home care.


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