• VoIP Engineer

    Job ID 2019-33037
    Area of Interest
    Information Technology
    Location Name
    818 Stewart
    FTE/Hours per pay period
    1.0 FTE (80 hours per bi-weekly pay periods)
    Work Status
    Regular
    Department
    Telecommunications
    Shift
    Day Shift
  • About Us

    Hope. Care. Cure. These three simple words capture what we do at Seattle Children’s –- to help every child live the healthiest and most fulfilling life possible. Are you ready to engage with a mission-driven organization that is life-changing to many, and touches the hearts of all? #HOPECARECURE

     

    Our founding promise to the community is as valid today as it was over a century ago: we will care for all children in our region, regardless of the families’ ability to pay. Together, we deliver superior patient care, advance new discoveries and treatments through pediatric research, and serve as the pediatric and adolescent, academic medical center for Washington, Alaska, Montana and Idaho – the largest region of any children’s hospital in the country.

     

    In 2019, U.S. News & World Report once again ranked Seattle Children’s among the nation's best children's hospitals – for the 27th year in a row. We received national rankings in all 10 specialty areas evaluated by U.S. News & World Report, and are honored to be the only pediatric medical center in Washington to be ranked.

     

    As a Magnet designated institution, and classified among America’s best large employers by Forbes, we recognize the importance of hiring and developing great talent to provide best-in-class care to the patients and families we serve. Our organizational DNA takes form in our core values: Compassion, Excellence, Integrity, Collaboration, Equity and Innovation. Whether it’s delivering frontline care to our patients in a kind and caring manner, practicing the highest standards of quality and safety, or being relentlessly curious as we work towards eradicating childhood diseases, these values are the fabric of our culture and community. The future starts here.

    Overview

    Responsible for providing consultant-level engineering, architecture, design, operations, management, and evaluation of complex voice over IP systems for Seattle Children's at all of its sites. Will consult with leadership to develop/maintain business critical communications and/or network-based voice product systems, including planning, designing and implementing scalable local and wide-area network solutions between multiple platforms and protocols (including IP and VoIP). Responsible for system performance; oversees/troubleshoots voice issues and coordinates installation efforts with appropriate vendors. The incumbent will guide and mentor other voice engineers as well as work with other systems consultants and systems analysts in a cross team capacity. The incumbent will serve as a "go to" resource for IS, user and vendor personnel, and will provide learned counsel and advice to IS leadership on matters of voice system design and architecture. Leveraging expertise and experience, the incumbent will develop solutions that best align with Children's voice network requirements, identifying cost-effective implementation and long-term support strategies.

     

    Additional skills & abilities:

    • Expert knowledge of, and experience in converged technologies including TDM and IP voice, UC messaging, and data networking
    • In-depth knowledge of network design and voice systems, including: All levels of Cisco switches and routers, Cisco Unified Communication Manager, Dial plan configuration and network routing, SIP, H232, PRI and WAN protocols, Messaging systems-Audix, CUC, LYNC/OCS, Mobility and Presence, Smartphone integration/support, Voice and video conferencing design and support.

    Requirements

    Required Education/Experience:
    - High School Diploma or equivalent
    - A minimum of ten (10) years' experience in the design, consultation, installation/ management and repair of complex VoIP based network and telecommunication equipment, related applications and associated services.
    - Per the driver's license requirement noted below, must have a driving record acceptable to Risk Management.

    Required Certifications:
    - Current Washington State Driver's license.

    Preferred:
    - Practical working experience with Avaya Definity/Audix systems
    - Additional Cisco Certifications in any of the following: CCIE (strongly preferred), CCSA, CCNP, CCDP, CCIP.

    Our Commitment to Diversity

    Our community welcomes diverse experiences, backgrounds, and thoughts as this is what drives our spirit of inquiry and allows us to better connect with our increasingly diverse patients and families. Our organization recruits, employs, trains, compensates, and promotes without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

     

    The people who work at Seattle Children’s are members of a community that seeks to respect and celebrate all the qualities that make each of us unique. Each of us is empowered to be ourselves within this community, which cultivates and promotes equity, diversity, and inclusion at all levels.

     

    Seattle Children’s is proud to be an Equal Opportunity Workplace and Affirmative Action Employer.

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