• Medical Imaging Specialist

    Job ID 2019-33178
    Area of Interest
    Radiology / Imaging Services
    Location Name
    Hospital Main Campus
    FTE/Hours per pay period
    1.0 FTE (80 hours per bi-weekly pay periods)
    Work Status
    Regular
    Department
    Radiology Administration
    Shift
    Day Shift
    Primary Location : City
    Seattle
    Primary Location : State/Province
    WA
  • About Us

    Hope. Care. Cure. These three simple words capture what we do at Seattle Children’s –- to help every child live the healthiest and most fulfilling life possible. Are you ready to engage with a mission-driven organization that is life-changing to many, and touches the hearts of all? #HOPECARECURE

     

    Our founding promise to the community is as valid today as it was over a century ago: we will care for all children in our region, regardless of the families’ ability to pay. Together, we deliver superior patient care, advance new discoveries and treatments through pediatric research, and serve as the pediatric and adolescent, academic medical center for Washington, Alaska, Montana and Idaho – the largest region of any children’s hospital in the country.

     

    In 2019, U.S. News & World Report once again ranked Seattle Children’s among the nation's best children's hospitals – for the 27th year in a row. We received national rankings in all 10 specialty areas evaluated by U.S. News & World Report, and are honored to be the only pediatric medical center in Washington to be ranked.

     

    As a Magnet designated institution, and classified among America’s best large employers by Forbes, we recognize the importance of hiring and developing great talent to provide best-in-class care to the patients and families we serve. Our organizational DNA takes form in our core values: Compassion, Excellence, Integrity, Collaboration, Equity and Innovation. Whether it’s delivering frontline care to our patients in a kind and caring manner, practicing the highest standards of quality and safety, or being relentlessly curious as we work towards eradicating childhood diseases, these values are the fabric of our culture and community. The future starts here.

    Overview

    Provides a variety of analysis and support functions including troubleshooting, user training, assistance and orientation, testing and implementing new or upgraded Radiology applications and ensuring data integrity of Radiology systems and integration with other applications across Children’s. Responsible for quality control process development and documentation within Radiology applications. Manage incoming calls from users, patients and families and external organizations related to Radiology systems, records release and image transfers. Facilitate image exchange platforms. Work closely with users, leadership and other stakeholders to identify needs, develop recommended approaches, and to ensure successful operation of systems to meet departmental and organizational needs. In addition, provide Tier 1 phone support with pertinent information, timely resolution and/or appropriate escalation for Radiology application issues experienced by staff and customers. Provides on-call support for all imaging areas as needed.

    Requirements

    Required Education/Experience:
    - Requires a Bachelor's degree from a four-year college or university OR at least two years’ college coursework in the Health Information Technology, Health Information Administration, Computer Science or related field.
    - Minimum two (2) years of related experience.

    Preferred:
    - Experience in imaging information technology.
    - Previous experience with Radiology applications, including RIS (Epic), PACS and PowerScribe.
    - Previous experience with image transfer platforms.

     

    Primary Job Duties: 


    Collaborate with imaging staff or other colleagues to help resolve complex issues:
    - Oversee data management and ensure data integrity across Radiology systems.
    - Analyze end-user errors and trends for educational opportunities.
    - Respond to system issues and errors and continually improve processes to reduce occurrence of errors.
    - Enter, extract, and analyze data into reports and presentations.


    Coordinate the release of Radiology health information for medical and/or legal requests in accordance with Seattle Children’s policies and guidelines, Federal regulations (HIPAA) and Washington State Confidentiality laws:
    - Coordinate and fulfill the routine disclosure of protected health information (PHI) to patients, families, providers, legal entities, insurance companies, etc.
    - Coordinate the non-routine disclosure of PHI in response to a court order, subpoena, or other lawful request in accordance with Seattle Children’s policies, and with any judicial or administrative proceedings.
    - Leverage electronic distribution methods where applicable or CD creation when not applicable.
    - Provide support for electronic image retrieval or media when needed.
    - Record and report daily metrics for release of Radiology records.


    Image Library Support:
    - Respond to incoming image library questions regarding information release, image transfers, imaging applications.
    - Grant, revoke access to image exchange portal.


    Provide Tier 1 phone support with pertinent information, timely resolution and/or appropriate escalation for Radiology application issues experienced by Children’s staff and customers:
    - Receive, log, track, resolve or escalate Radiology application issues using appropriate IT systems, applications and processes.
    - Act as a trainer and mentor for new Radiology imaging employees.
    - Serve as the first call resource and liaison for communication, information, and problem solving for patients/families, departmental staff of Radiology systems.
    - Maintain a high level of customer satisfaction supported by metrics.
    - Provide support in the development and execution of training and educational materials as new applications and technologies are made available to the Radiology department.
    - Interact with network services, software systems engineering and/or applications development in order to resolve service and/or identify problems. Maintain a troubleshooting tracking log ensuring timely resolution of problems.
    - Provide a high level of customer support and service, with a goal of first call resolution where possible - to support this endeavor maintain and track metrics that measure first call resolution, time to resolution, etc.


    Participate in Continuous Process Improvement department initiatives to remove waste and standardize workflow:
    - Participate in improvement suggestions and implementation monthly as system for daily improvements
    - Complete special projects as identified..
    - Assist in policy and procedure creation, including updating tasks lists.
    - Assist in updating user documentation as changes occur.


    Coordinate the release of health information for medical and/or legal requests in accordance with Seattle Children’s policies and guidelines, Federal regulations (HIPAA) and Washington State Confidentiality laws:
    - Coordinate and fulfill the routine disclosure of protected health information (PHI) to patients, families, providers, legal entities, insurance companies, etc.
    - Coordinate the non-routine disclosure of PHI in response to a court order, subpoena, or other lawful request in accordance with Seattle Children’s policies, and with any judicial or administrative proceedings.


    On call support:
    - Participate in rotating on-call support of radiology informatics systems; maintain established response time to calls; triage and/or resolve problems as needed.


    Performs other related duties assigned or directed in order to meet the goals of the department and organization.

     



    Our Commitment to Diversity

    Our community welcomes diverse experiences, backgrounds, and thoughts as this is what drives our spirit of inquiry and allows us to better connect with our increasingly diverse patients and families. Our organization recruits, employs, trains, compensates, and promotes without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

     

    The people who work at Seattle Children’s are members of a community that seeks to respect and celebrate all the qualities that make each of us unique. Each of us is empowered to be ourselves within this community, which cultivates and promotes equity, diversity, and inclusion at all levels.

     

    Seattle Children’s is proud to be an Equal Opportunity Workplace and Affirmative Action Employer.

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