Director, Orthopedics Service Lines – Surgical Specialty Programs

Hope. Care. Cure. These three simple words capture what we do at Seattle Children’s –- to help every child live the healthiest and most fulfilling life possible. Are you ready to engage with a mission-driven organization that is life-changing to many, and touches the hearts of all? #HOPECARECURE

Our founding promise to the community is as valid today as it was over a century ago: we will care for all children in our region, regardless of the families’ ability to pay. Together, we deliver superior patient care, advance new discoveries and treatments through pediatric research, and serve as the pediatric and adolescent, academic medical center for Washington, Alaska, Montana and Idaho – the largest region of any children’s hospital in the country.

In 2019, U.S. News & World Report once again ranked Seattle Children’s among the nation's best children's hospitals – for the 27th year in a row. We received national rankings in all 10 specialty areas evaluated by U.S. News & World Report, and are honored to be the only pediatric medical center in Washington to be ranked.

As a Magnet designated institution, and classified among America’s best large employers by Forbes, we recognize the importance of hiring and developing great talent to provide best-in-class care to the patients and families we serve. Our organizational DNA takes form in our core values: Compassion, Excellence, Integrity, Collaboration, Equity and Innovation. Whether it’s delivering frontline care to our patients in a kind and caring manner, practicing the highest standards of quality and safety, or being relentlessly curious as we work towards eradicating childhood diseases, these values are the fabric of our culture and community. The future starts here.

Director, Orthopedics Service Lines – Surgical Specialty Programs

Collaborate with faculty leaders to develop, implement and execute organization wide strategic and tactical plans within Orthopedics and Sports Medicine. Direct organization wide operations associated with the service line including the outpatient clinics, school based athletic training sites, and all Athletic Training outreach events in a manner that meets continuous quality and performance improvement, customer service, programmatic growth and financial requirements supporting the mission of Seattle Children’s Hospital. Direct and manage contracted services to meet patient, community and organization needs. Develop and maintain business, community, philanthropic and government partnerships.

Highlighted responsibilities:

- Partner with physicians leaders, Strategy and Business Development and Regional Network staff, referral sources, and senior leadership, to develop and implement vision, strategies, tactics, new business plans and annual program plans that ensure the delivery and sustained quality of services to meet current and anticipated patient, family and referral source needs and to ensure alignment with overall organizational values and strategic initiatives.

- Continually assess and improve the efficacy, safety, quality, access to care, and financial performance of assigned services. Identify, prioritize and implement opportunities for elevating performance, including use of industry benchmarks. Accountable for development and performance of capital, operating and project budgets for assigned areas of responsibility.  

- Work collaboratively with senior physician leadership, Advanced Practice Provider leadership, CUMG, UWSOM Department Chairs/leaders and SC leadership to steward SC investments in practice plans including: developing and implementing standards for deployment, ensuring deployment meets targets and supports patient access needs, monitoring provider productivity and implementing adjustments when indicated. 

- Develop, implement and evaluate assigned services to assure excellent customer service by identifying customers, understanding their respective needs and expectations, and measuring their satisfaction on a regular basis. Measure and improve customer satisfaction outcomes by applying system-wide tools and practices.  

Required Education/Experience:
- MHA, MBA, MPH, MSN, or related field
- At least five years experience of progressively responsible senior management experience in a hospital or health care setting.
- Demonstrated experience in program and business planning.
- Demonstrated ability to lead in an environment of rapid change.

Preferred:
- Experience in an academic medical setting
- Experience with Lean methodology
- Experience in pediatrics

Knowledge, Skills, and Abilities:
- Able to work effectively with physicians in a collaborative manner
- Able to mentor and provide leadership to managers
- Excellent communication/ interpersonal skills
- Strong commitment to Children's mission and customer service
- Proven ability to lead complex organizational change and results-oriented service improvement initiatives
- Ability to favorably represent Seattle Children’s and the specialty (ies)
- Solid understanding of health care finance
- Able to contribute to institution-wide initiatives
- Able to work independently and be a team player
- Strong computer skills (Microsoft Word, Excel, report development)

Our community welcomes diverse experiences, backgrounds, and thoughts as this is what drives our spirit of inquiry and allows us to better connect with our increasingly diverse patients and families. Our organization recruits, employs, trains, compensates, and promotes without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

The people who work at Seattle Children’s are members of a community that seeks to respect and celebrate all the qualities that make each of us unique. Each of us is empowered to be ourselves within this community, which cultivates and promotes equity, diversity, and inclusion at all levels.

Seattle Children’s is proud to be an Equal Opportunity Workplace and Affirmative Action Employer.