Hope. Care. Cure. These three simple words capture what we do at Seattle Children’s –- to help every child live the healthiest and most fulfilling life possible. Are you ready to engage with a mission-driven organization that is life-changing to many, and touches the hearts of all? #HOPECARECURE
Our founding promise to the community is as valid today as it was over a century ago: we will care for all children in our region, regardless of the families’ ability to pay. Together, we deliver superior patient care, advance new discoveries and treatments through pediatric research, and serve as the pediatric and adolescent, academic medical center for Washington, Alaska, Montana and Idaho – the largest region of any children’s hospital in the country.
In 2019, U.S. News & World Report once again ranked Seattle Children’s among the nation's best children's hospitals – for the 27th year in a row. We received national rankings in all 10 specialty areas evaluated by U.S. News & World Report, and are honored to be the only pediatric medical center in Washington to be ranked.
As a Magnet designated institution, and classified among America’s best large employers by Forbes, we recognize the importance of hiring and developing great talent to provide best-in-class care to the patients and families we serve. Our organizational DNA takes form in our core values: Compassion, Excellence, Integrity, Collaboration, Equity and Innovation. Whether it’s delivering frontline care to our patients in a kind and caring manner, practicing the highest standards of quality and safety, or being relentlessly curious as we work towards eradicating childhood diseases, these values are the fabric of our culture and community. The future starts here.
The Program Manager II is responsible for management of a specific complex program or group of complex programs in a specialty/functional area including scheduling and budgeting activities and will work in collaboration with leaders to implement the program’s objectives in support of identified goals and the continuous improvement process. Responsible to monitor the program’s effectiveness and to mobilize stakeholders in support of continuous improvement to the program. Leads interdepartmental activities ensuring ongoing effective program operation and/or implementation. Responsible for identifying strategic opportunities to enhance or expand the program and presenting proposals to management. Leads the process of executing initiatives essential for the success of the program, including communication with all stakeholders, both internal and external. Oversees and leads teams in support of the program’s objectives. This level exercises independent judgement in achieving the goals of the program as identified by management.
Collaborate with infection prevention director, medical director, and executive sponsors to define the strategic goals, vision, and details of the program. Assist with identifying and communicating short and long-term goals and improvement activities according to the vision. Ensure alignment with SCH priorities including project/ action plans, operational plans, and budgets to achieve strategic priorities and annual goals.
Manage the special pathogens program and lead improvements in content and format based on participant feedback and new information about best practices. Serve as the interface between infection prevention, emergency management, workforce and environment health and safety, inpatient, emergency department, lab services, environmental services, and security departments to ensure the program meets criteria for continual readiness and regulatory requirements.
Develop and maintain measures, tools, and visibility systems (electronic and visibility boards) to monitor and report on the infection prevention program effectiveness in achieving desired improvements in organization’s performance to established targets and within the SCH culture.
Provide coordination support for department and discipline-specific program drills, and trainings to ensure competency and continual readiness. Provide administrative and project management support to the infection prevention director related to special pathogens.
Develop programs and resources that support SCH team members to achieve the organization’s infection prevention and control goals. Benchmark best practices from other organizations and with external communities and collaboratives. Ensure program is managed to time and budget constraints. Evolve programming over time to serve needs of all clinical and non-clinical staff and leaders. Manage relationships with external and/ or internal consultants as critical resources. As needed, develop a communication curriculum and work with LOD to implement effective and engaging training.
- Bachelor’s Degree in business, health care or related field or equivalent experience
- At least five years experience in a role involving program/project management, and quality improvement
- Proven record of project completion, program planning, execution and status reporting
- Minimum three years experience in a health care/hospital/ambulatory care operations setting
- Demonstrated experience in leading multi-disciplinary team
- At least three (3) years experience analyzing Infection Prevention related improvement data and working with internal clients to analyze and develop improvement strategies
- Masters in Health Administration, business, or health care-related field
- Project Management Professional (PMP) Certification
- Experience successfully developing relationships across all sectors of the health care environment
- Demonstrated ability to lead improvement efforts related to safety pillar strategic goals
- Experience analyzing improvement data and working with internal clients to analyze and develop improvement strategies
- Experience leading committees, activities and staff
- Knowledge of and experience using continuous improvement/Lean methodologies and processes
- Knowledge of mentoring and various management techniques and applications
- Knowledge of communication methods and techniques
- Awareness of current and emerging trends in project management technologies, techniques, issues and approaches
- Excellent verbal and written communication skills, and the ability to explain, present or discuss difficult information and gain group consensus
- Experience training/presenting, facilitating
- Experience project managing large complex organizational initiatives that cross all departments and roles
- Demonstrated initiative and ability to work independently and function effectively as part of a team
- Demonstrated ability to work within deadlines and resource constraints
- Demonstrated successful experience working with vendors, consultants and other purchased services
- Experience working in a complex organization
Our community welcomes diverse experiences, backgrounds, and thoughts as this is what drives our spirit of inquiry and allows us to better connect with our increasingly diverse patients and families. Our organization recruits, employs, trains, compensates, and promotes without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
The people who work at Seattle Children’s are members of a community that seeks to respect and celebrate all the qualities that make each of us unique. Each of us is empowered to be ourselves within this community, which cultivates and promotes equity, diversity, and inclusion at all levels.
Seattle Children’s is proud to be an Equal Opportunity Workplace and Affirmative Action Employer.