• Manager, Scheduling and Intake (also use for 0302, 0303)

    Job ID 2020-34585
    Area of Interest
    Location Name
    Metropolitan Park West
    FTE/Hours per pay period
    1.0 FTE (80 hours per bi-weekly pay periods)
    Work Status
    Scheduling Team 1
    Day Shift
    Primary Location : City
    Primary Location : State/Province
  • About Us

    Hope. Care. Cure. These three simple words capture what we do at Seattle Children’s –- to help every child live the healthiest and most fulfilling life possible. Are you ready to engage with a mission-driven organization that is life-changing to many, and touches the hearts of all? #HOPECARECURE


    Our founding promise to the community is as valid today as it was over a century ago: we will care for all children in our region, regardless of the families’ ability to pay. Together, we deliver superior patient care, advance new discoveries and treatments through pediatric research, and serve as the pediatric and adolescent, academic medical center for Washington, Alaska, Montana and Idaho – the largest region of any children’s hospital in the country.


    In 2019, U.S. News & World Report once again ranked Seattle Children’s among the nation's best children's hospitals – for the 27th year in a row. We received national rankings in all 10 specialty areas evaluated by U.S. News & World Report, and are honored to be the only pediatric medical center in Washington to be ranked.


    As a Magnet designated institution, and classified among America’s best large employers by Forbes, we recognize the importance of hiring and developing great talent to provide best-in-class care to the patients and families we serve. Our organizational DNA takes form in our core values: Compassion, Excellence, Integrity, Collaboration, Equity and Innovation. Whether it’s delivering frontline care to our patients in a kind and caring manner, practicing the highest standards of quality and safety, or being relentlessly curious as we work towards eradicating childhood diseases, these values are the fabric of our culture and community. The future starts here.


    Manage Scheduling and Access operations and staff located in the centralized contact center. Develop and maintain the contact center technologies and access channels in partnership with Information Services. Apply continuous process improvement methods to drive efficient workflows and exceptional customer service aligned with organizational targets and the mission of Seattle Children’s. Partner directly with Revenue Cycle leadership, Service Line and clinic operations leaders to effectively manage primary care referrals and scheduling requests. Responsible for the implementation of strategic initiatives that support centralized scheduling, Ambulatory Services and the organization. Direct reports include Scheduling Supervisors and Family Service Coordinator (FSC) Leads.


    Required Education/Experience:
    - Bachelor’s degree in health services, business administration or related field.
    - Minimum three years of management experience, to include experience in health care setting, Call Center or related field and two years leadership supervising staff.

    - Experience working in an ambulatory department of a hospital or medical center.
    - Experience applying Lean Methodology/Continuous Process Improvement (CPI) principles
    - Experience working in a pediatric setting.
    - Experience working in an academic medical setting.
    - Experience managing culturally diverse groups of staff.
    - Experience managing budgets.

    Our Commitment to Diversity

    Our community welcomes diverse experiences, backgrounds, and thoughts as this is what drives our spirit of inquiry and allows us to better connect with our increasingly diverse patients and families. Our organization recruits, employs, trains, compensates, and promotes without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.


    The people who work at Seattle Children’s are members of a community that seeks to respect and celebrate all the qualities that make each of us unique. Each of us is empowered to be ourselves within this community, which cultivates and promotes equity, diversity, and inclusion at all levels.


    Seattle Children’s is proud to be an Equal Opportunity Workplace and Affirmative Action Employer.


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