• Service Designer, Experience Insights & Design

    Job ID 2020-34864
    Area of Interest
    Patient & Family Support
    Location Name
    70th & SPW Admin Offices
    FTE/Hours per pay period
    1.0 FTE (80 hours per bi-weekly pay periods)
    Work Status
    Insights and Design
    Day Shift
    Primary Location : City
    Primary Location : State/Province
  • About Us

    Hope. Care. Cure. These three simple words capture what we do at Seattle Children’s –- to help every child live the healthiest and most fulfilling life possible. Are you ready to engage with a mission-driven organization that is life-changing to many, and touches the hearts of all? #HOPECARECURE


    Our founding promise to the community is as valid today as it was over a century ago: we will care for all children in our region, regardless of the families’ ability to pay. Together, we deliver superior patient care, advance new discoveries and treatments through pediatric research, and serve as the pediatric and adolescent, academic medical center for Washington, Alaska, Montana and Idaho – the largest region of any children’s hospital in the country.


    In 2019, U.S. News & World Report once again ranked Seattle Children’s among the nation's best children's hospitals – for the 27th year in a row. We received national rankings in all 10 specialty areas evaluated by U.S. News & World Report, and are honored to be the only pediatric medical center in Washington to be ranked.


    As a Magnet designated institution, and classified among America’s best large employers by Forbes, we recognize the importance of hiring and developing great talent to provide best-in-class care to the patients and families we serve. Our organizational DNA takes form in our core values: Compassion, Excellence, Integrity, Collaboration, Equity and Innovation. Whether it’s delivering frontline care to our patients in a kind and caring manner, practicing the highest standards of quality and safety, or being relentlessly curious as we work towards eradicating childhood diseases, these values are the fabric of our culture and community. The future starts here.


    The Service Designer will provide consultative patient experience service design while contributing to a cross-disciplinary experience research and insights team. The designer will share best practices and guidelines that support improved customer experience for the organization. They will be instrumental in researching and validating solutions against customer, staff and/or faculty needs. They will work directly with leaders, researchers and data scientists to assist with all dimensions of service design – research, testing, storytelling, etc. They will provide technical knowledge in designing and scoping multiple deliverable solutions across a number of services, processes and customer touchpoints. The designer will employ agile methodologies in an environment that fosters experimentation while staying in alignment with business and strategic goals.


    Required Education/Experience:
    - Bachelor’s Degree in Design, Engineering, Marketing, and/or Business or related field.
    - At least five (5) years experience as a Service or CX Designer.
    - Experience in developing and implementing an experience strategy and/or service design/CX consulting with experience leading projects and shaping client thinking.
    - Experience working with senior leaders to understand people, process & tools to redesign and optimize customer experience.
    - Experience maintaining a user-centered approach while respecting business needs.
    - Experience leading design from research through implementation including project management.
    - Experience with user research methodologies including experience/journey mapping tools and service blueprints.
    - Experience with data visualization.

    - Proficient with Agile and Lean philosophies.
    - Experience building a business case.
    - Experience with visual identity and branding.

    Our Commitment to Diversity

    Our community welcomes diverse experiences, backgrounds, and thoughts as this is what drives our spirit of inquiry and allows us to better connect with our increasingly diverse patients and families. Our organization recruits, employs, trains, compensates, and promotes without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.


    The people who work at Seattle Children’s are members of a community that seeks to respect and celebrate all the qualities that make each of us unique. Each of us is empowered to be ourselves within this community, which cultivates and promotes equity, diversity, and inclusion at all levels.


    Seattle Children’s is proud to be an Equal Opportunity Workplace and Affirmative Action Employer.


    Sorry the Share function is not working properly at this moment. Please refresh the page and try again later.
    Share on your newsfeed