Patient Navigator - Amharic/Cross-Culture

Job ID 2020-35672
Area of Interest
Patient & Family Support
Location Name
Hospital Main Campus
FTE/Hours per pay period
0.9 FTE (72 hours per bi-weekly pay periods)
Work Status
Regular
Department
Patient Navigation
Shift
Day Shift
Primary Location : City
Seattle
Primary Location : State/Province
WA

About Us

Hope. Care. Cure. These three simple words capture what we do at Seattle Children’s –- to help every child live the healthiest and most fulfilling life possible. Are you ready to engage with a mission-driven organization that is life-changing to many, and touches the hearts of all? #HOPECARECURE

 

Our founding promise to the community is as valid today as it was over a century ago: we will care for all children in our region, regardless of the families’ ability to pay. Together, we deliver superior patient care, advance new discoveries and treatments through pediatric research, and serve as the pediatric and adolescent, academic medical center for Washington, Alaska, Montana and Idaho – the largest region of any children’s hospital in the country.

 

In 2019, U.S. News & World Report once again ranked Seattle Children’s among the nation's best children's hospitals – for the 27th year in a row. We received national rankings in all 10 specialty areas evaluated by U.S. News & World Report, and are honored to be the only pediatric medical center in Washington to be ranked.

 

As a Magnet designated institution, and classified among America’s best large employers by Forbes, we recognize the importance of hiring and developing great talent to provide best-in-class care to the patients and families we serve. Our organizational DNA takes form in our core values: Compassion, Excellence, Integrity, Collaboration, Equity and Innovation. Whether it’s delivering frontline care to our patients in a kind and caring manner, practicing the highest standards of quality and safety, or being relentlessly curious as we work towards eradicating childhood diseases, these values are the fabric of our culture and community. The future starts here.

Overview

Navigators will fulfill the following functions: 1) work with patients and families in their preferred language to teach them to interact effectively with the healthcare system, specifically Seattle Children’s Hospital (SCH), 2) interpret as indicated for limited English proficient (LEP) and/or indigenous families when present/appropriate at hospital encounters for navigation purposes, 3) coach providers in culturally effective communication, 4) inform system-level improvements in partnership with community clinics and Children’s,

Using culturally and linguistically appropriate methods, the Patient Navigator addresses barriers, such as transportation and health literacy, for LEP and/or indigenous families and facilitates effective communication between LEP and/or indigenous families, their primary care physicians, Children’s health care providers, and the community. The Patient Navigator works to increase trust between families and providers, increase self-efficacy among LEP and/or indigenous families accessing and navigating the health care system, and increase effective communication between Children’s providers, partner clinics, and these families.

The Patient Navigator also supports the assessment, design, development, implementation and evaluation of the Navigator program.. Serves as a resource in the area of diversity, as a partner to provide consultation and support the development and implementation of solutions to meet the needs of Seattle Children’s and community and clinical partners,

Requirements

Required Education/Experience:
- Written and oral proficiency in English and Somali with preference to also be fluent in Amharic/cross-cultural.
- Demonstrated understanding of medical terminology.
- Knowledge of health care and social practices in the Amharic and other African and/or Arab communities.
- Experience and demonstrated ability in providing direct services to Amharic and/or Arabic speaking families.
- Minimum 2 years of experience in a medical interpreter role.
- Possess excellent oral, written, and interpersonal and communication skills.
- Per the driver's license requirement noted below, must have a driving record acceptable to Risk Management.

Required Credentials:
- Current Washington State driver’s license.
- DSHS medical interpreter certification required in designated language upon hire. (Exception: DSHS screened if certification is not available).

Preferred:
- Bachelor’s Degree
- Experience in community outreach and collaboration.
- Established community relationships.
- Experience in community-clinic settings.
- Experience working in a highly complex organization
- Demonstrated knowledge and skills in Microsoft Suite Office applications.

Our Commitment to Diversity

Our community welcomes diverse experiences, backgrounds, and thoughts as this is what drives our spirit of inquiry and allows us to better connect with our increasingly diverse patients and families. Our organization recruits, employs, trains, compensates, and promotes without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

 

The people who work at Seattle Children’s are members of a community that seeks to respect and celebrate all the qualities that make each of us unique. Each of us is empowered to be ourselves within this community, which cultivates and promotes equity, diversity, and inclusion at all levels.

 

Seattle Children’s is proud to be an Equal Opportunity Workplace and Affirmative Action Employer.

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