Director, Service Lines – Surgical Specialty Programs

Job ID 2020-36064
Area of Interest
Location Name
Hospital Main Campus
FTE/Hours per pay period
1.0 FTE (80 hours per bi-weekly pay periods)
Work Status
Surgical Service Line Mgmt
Day Shift
Primary Location : City
Primary Location : State/Province

About Us

Hope. Care. Cure. These three simple words capture what we do at Seattle Children’s –- to help every child live the healthiest and most fulfilling life possible. Are you ready to engage with a mission-driven organization that is life-changing to many, and touches the hearts of all? #HOPECARECURE


Our founding promise to the community is as valid today as it was over a century ago: we will care for all children in our region, regardless of the families’ ability to pay. Together, we deliver superior patient care, advance new discoveries and treatments through pediatric research, and serve as the pediatric and adolescent, academic medical center for Washington, Alaska, Montana and Idaho – the largest region of any children’s hospital in the country.


In 2019, U.S. News & World Report once again ranked Seattle Children’s among the nation's best children's hospitals – for the 27th year in a row. We received national rankings in all 10 specialty areas evaluated by U.S. News & World Report, and are honored to be the only pediatric medical center in Washington to be ranked.


As a Magnet designated institution, and classified among America’s best large employers by Forbes, we recognize the importance of hiring and developing great talent to provide best-in-class care to the patients and families we serve. Our organizational DNA takes form in our core values: Compassion, Excellence, Integrity, Collaboration, Equity and Innovation. Whether it’s delivering frontline care to our patients in a kind and caring manner, practicing the highest standards of quality and safety, or being relentlessly curious as we work towards eradicating childhood diseases, these values are the fabric of our culture and community. The future starts here.


Director, Service Lines - Craniofacial, Plastic Surgery, Dentistry.


Accountable for the strategic development and operational performance of assigned service lines/specialties -Craniofacial, Plastic Surgery, Dentistry. Provides a broad perspective as relates to care delivery for the specialty including inpatient, outpatient, and surgical/procedural areas across all sites of care throughout the organization. Maintains deep understanding of the competitive landscape, and identifies strategies and tactics for areas of opportunity and risk. Partners with Strategy and Business Development and Regional Network leaders, MarComm and physician liaisons to identify, assess and implement regional and national strategies. Working collaboratively in a matrixed environment, drives strategic development of systems, processes and controls to support effective management and operations of assigned service lines/specialties. Accountable for continually assessing the efficacy, safety, quality and cost of patient care in accordance with organizational, professional and regulatory standards and includes benchmarking with other institutions. In partnership with the physician leaders and managers in each area, and applying Lean methodology, implements operational improvements to maximize resources and improve outcomes/value. Works closely with site of care leaders, APP Chief and other clinical and ancillary support leaders to ensure alignment of efforts. Collaborates with Department of Pediatrics and University of Washington Physicians (UWP) Department Directors to ensure recruitment and academic components of the division are supported. Also collaborates with Seattle Children’s Research Institute and Foundation.


- MHA, MBA, MPH, MSN, or related field
- At least five years experience of progressively responsible senior management experience in a hospital or health care setting.
- Demonstrated experience in program and business planning.
- Demonstrated ability to lead in an environment of rapid change.

- Experience in an academic medical setting
- Experience with Lean methodology
- Experience in pediatrics

Our Commitment to Diversity

Our community welcomes diverse experiences, backgrounds, and thoughts as this is what drives our spirit of inquiry and allows us to better connect with our increasingly diverse patients and families. Our organization recruits, employs, trains, compensates, and promotes without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.


The people who work at Seattle Children’s are members of a community that seeks to respect and celebrate all the qualities that make each of us unique. Each of us is empowered to be ourselves within this community, which cultivates and promotes equity, diversity, and inclusion at all levels.


Seattle Children’s is proud to be an Equal Opportunity Workplace and Affirmative Action Employer.


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