Supervisor, Program Ops - Psychiatry Specialty Service Lines Coordination

Job ID 2021-38687
Area of Interest
Social Work/Behavioral Health
Location Name
Hospital Main Campus
FTE/Hours per pay period
1.0 FTE (80 hours per bi-weekly pay periods)
Work Status
Seattle Psych
Day/Evening Shift
Primary Location : City
Primary Location : State/Province

About Us

Hospital About Us:


Hope. Care. Cure. These three simple words capture what we do at Seattle Children’s –- to help every child live the healthiest and most fulfilling life possible. Are you ready to engage with a mission-driven organization that is life-changing to many, and touches the hearts of all? #HOPECARECURE


Our founding promise to the community is as valid today as it was over a century ago: we will care for all children in our region, regardless of the families’ ability to pay. Together, we deliver superior patient care, advance new discoveries and treatments through pediatric research, and serve as the pediatric and adolescent, academic medical center for Washington, Alaska, Montana and Idaho – the largest region of any children’s hospital in the country.


In 2020, U.S. News & World Report once again ranked Seattle Children’s among the nation's best children's hospitals – for the 27th year in a row. We received national rankings in all 10 specialty areas evaluated by U.S. News & World Report, and are honored to be the only pediatric medical center in Washington to be ranked.


As a Magnet designated institution, and classified among America’s best large employers by Forbes, we recognize the importance of hiring and developing great talent to provide best-in-class care to the patients and families we serve. Our organizational DNA takes form in our core values: Compassion, Excellence, Integrity, Collaboration, Equity and Innovation. Whether it’s delivering frontline care to our patients in a kind and caring manner, practicing the highest standards of quality and safety, or being relentlessly curious as we work towards eradicating childhood diseases, these values are the fabric of our culture and community. The future starts here.


Supervisor of Program Operations for Psychiatry Specialty Service Lines Coordinators


Supervise and coordinate the day-to-day operations and activities of the specialty service lines in Ambulatory Psychiatry and Behavioral Medicine clinics; including personnel management and safety systems. Ensure consistent process is implemented across multiple service delivery programs. Define and monitor key program performance indicators for all programs. Identify opportunities to optimize processes and procedures. Directly manage program staff with responsibility for staff training, performance management, setting individual employee goals and career growth opportunities for staff. Participate in departmental and cross-functional process improvement initiatives. Works closely with the clinic manager to address clinic operations issues and resolve patient and caregiver grievances.


What is this position responsible for?

  • Leading a team of Program Coordinators who support different specialty clinics in the Outpatient Department of Psychiatry and Behavioral Medicine.
  • Understanding the work of each Program Coordinator.
  • Understanding of each specialty clinic and its sub-specialties:
    • Mood and Anxiety Programs (MAP)
      • Anxiety program
      • Depression program
      • Eating disorder program
      • Psychosis clinic
    • Program to Enhance Attention, Regulation and Learning (PEARL) Clinic
    • Medication prescribers
    • Training clinic
  • Covers direct report vacations or unexpected absences or delegates this.
  • Works closely with Program Coordinators to determine and prioritize work for each day.
  • Escalates matters on behalf of direct reports.
  • Gives direct reports opportunities to own innovation projects and supports them in the process.
  • Meets individually with direct reports on a regular (weekly/bi-weekly) basis.
  • Works with direct reports to establish goals for growth and development.
  • Supports direct reports growth and development and holds them accountable.
  • Leads weekly Program Coordinator meeting.
  • Meets weekly with Clinic Manager.
  • Responsible for tracking and reviewing metrics with Manager.
  • Works closely with Scheduling Center team and co-leads weekly scheduling meeting along with Manager and Triage Supervisor.

What is Outpatient Mental Health Treatment and the Psychiatry Training Program?

Please review the attached document to learn about outpatient mental health treatment.

Please review the information on the following websites:

UW Child and Adolescent Psychiatry Residency Program (

University of Washington Psychology Internship Program

University of Washington Psychiatry Residency Training Program





Required Education/Experience:

  • Bachelor’s degree in Business, Healthcare, Human Services or related field OR equivalent combination of education and experience
  • Previous supervisory and /or lead experience in office environment
  • Experience in supervising and training others in cross-functional teams, or complex projects
  • Minimum of three (3) years experience in increasingly complex administrative responsibility in supporting senior level staff or business support in a healthcare or related area
  • Demonstrated experience with healthcare program coordination and/or management including practice operations, patient accounting, and management of healthcare providers



  • Master of Healthcare Administration, Master of Business Administration, or Master of Public Administration with prior experience managing psychiatry clinics
  • Experience in an academic health care setting or related field
  • Experience in a customer service and/or hospitality field
  • Experience with identifying and interpreting performance metrics, implementing strategic plans, tracking progress, and adjusting plans in pursuit of strategic goals


Critical attributes/characteristics and experience candidates should possess:

  • Leadership skills
  • Humility
  • Excellent facilitation skills
  • Strong organizational skills
  • Exceptional planning and execution skills
  • Outstanding communication that is clear and concise
  • Confidence leading others
  • Ability to work independently and on a team
  • Knows when to ask for help
  • Ability to handle pressure and stress
  • Strong desire to support providers and patients
  • Confident, assertive, and persistent
  • Flexibility
  • Strong problem-solving skills and solution-oriented thinking
  • Self-motivated
  • Desire to innovate


Bonus attributes, characteristics, and experiences candidates might possess:

  • Supervisor or leadership experience
  • Understanding of pediatric mental health services
  • Bi-lingual
  • Understanding of insurance/payor systems
  • Experience with EPIC
  • Experience using Excel and OneNote
  • Tech savvy

Our Commitment to Diversity

Our community welcomes diverse experiences, backgrounds, and thoughts as this is what drives our spirit of inquiry and allows us to better connect with our increasingly diverse patients and families. Our organization recruits, employs, trains, compensates, and promotes without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

The people who work at Seattle Children's are members of a community that seeks to respect and celebrate all the qualities that make each of us unique. Each of us is empowered to be ourselves within this community, which cultivates and promotes equity, diversity, and inclusion at all levels.

Seattle Children's is proud to be an Equal Opportunity Workplace and Affirmative Action Employer.


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