Program Coordinator III- Pediatric Resident support

Job ID 2021-39332
Area of Interest
Project/Program Management
Location Name
Hospital Main Campus
FTE/Hours per pay period
0.15 FTE (12 hours per bi-weekly pay periods)
Work Status
Dept of Peds Residency Program
Day Shift
Primary Location : City
Primary Location : State/Province

About Us

Hospital About Us:


Hope. Care. Cure. These three simple words capture what we do at Seattle Children’s –- to help every child live the healthiest and most fulfilling life possible. Are you ready to engage with a mission-driven organization that is life-changing to many, and touches the hearts of all? #HOPECARECURE


Our founding promise to the community is as valid today as it was over a century ago: we will care for all children in our region, regardless of the families’ ability to pay. Together, we deliver superior patient care, advance new discoveries and treatments through pediatric research, and serve as the pediatric and adolescent, academic medical center for Washington, Alaska, Montana and Idaho – the largest region of any children’s hospital in the country.


In 2020, U.S. News & World Report once again ranked Seattle Children’s among the nation's best children's hospitals – for the 27th year in a row. We received national rankings in all 10 specialty areas evaluated by U.S. News & World Report, and are honored to be the only pediatric medical center in Washington to be ranked.


As a Magnet designated institution, and classified among America’s best large employers by Forbes, we recognize the importance of hiring and developing great talent to provide best-in-class care to the patients and families we serve. Our organizational DNA takes form in our core values: Compassion, Excellence, Integrity, Collaboration, Equity and Innovation. Whether it’s delivering frontline care to our patients in a kind and caring manner, practicing the highest standards of quality and safety, or being relentlessly curious as we work towards eradicating childhood diseases, these values are the fabric of our culture and community. The future starts here.


The Program Coordinator III is responsible for facilitating activities associated with a specific complex program or group of complex programs in a specialty/functional area including scheduling, coordination of communication, data management, document preparation, and process improvement. Supports development and maintenance of related tools, policies, training materials, and methods/procedures for communication and coordination with internal teams, external departments, and community providers, payers and agencies. Works in collaboration with the Program Manager and other program staff to help to implement the program’s objectives in support of identified goals and the continuous improvement process. Partners with the program team to implement operational solutions. Responsible for ensuring effective communication among stakeholders and program staff. Facilitates interdepartmental activities, ensuring ongoing effective program operation and/or implementation. Oversees a moderate to high volume of complex work in support of the program. This level performs work under limited supervision with independent judgment required.



The Program Coordinator III, Pediatric Resident Support is responsible for supporting residents through their training by creating spaces for them to pause, reflect, and process the impact of residency on them as human beings.


Schedule and facilitate weekly support groups, provide check-ins with individuals to provide support. Provide education and training to individuals and groups through participation in the planning of and attendance at retreats. Lead sessions on topics such as mindfulness and work/life balance. Assist in promoting resiliency and effective coping strategies.  Participate in wellness planning activities and conduct regular check-ins with the residency director and chief residents to determine resident support needs. Plan and co-facilitate the Annual Patient Remembrance Event with spiritual care partners.    


Required Education/Experience:
- Bachelor’s Degree or equivalent combination of education/experience that demonstrates knowledge and competency
- 5 years program coordination support experience; including at least 2 years of experience organizing multiple projects through to completion
- Experience working on process improvement projects with cross-functional teams
- Experience organizing multiple projects through to completion
- Successful track record convening and facilitating dialogue with multiple and diverse stakeholders
- Experience with: drafting, editing and developing communications and/or reports

Required Credentials:
- N/A


- Master of Social Work, Counseling, Psychology, Divinity or related field

- Multidisciplinary team experience

- Demonstrated experience assessing crisis intervention and psychoeducational needs

- Experience in recognizing stress, anxiety, and depression and making appropriate referrals

- Demonstrated ability to work with people of diverse backgrounds

- Demonstrated ability to provide emotional, therapeutic and educational support services to staff and providers

- Experience providing grief support

- Experience responding to safety issues and medical errors

- Flexibility with schedule

- Experience working in public health, health care or social services
- Experience working on continuous process improvement projects and strong understanding of lean methodology
- Experience in coordinating events and/or project management
- Experience with budgeting

Our Commitment to Diversity

Our community welcomes diverse experiences, backgrounds, and thoughts as this is what drives our spirit of inquiry and allows us to better connect with our increasingly diverse patients and families. Our organization recruits, employs, trains, compensates, and promotes without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.


The people who work at Seattle Children’s are members of a community that seeks to respect and celebrate all the qualities that make each of us unique. Each of us is empowered to be ourselves within this community, which cultivates and promotes equity, diversity, and inclusion at all levels.


Seattle Children’s is proud to be an Equal Opportunity Workplace and Affirmative Action Employer.


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