Client Engineer

Job ID 2021-39764
Area of Interest
Information Technology
Location Name
818 Stewart
FTE/Hours per pay period
1.0 FTE (80 hours per bi-weekly pay periods)
Work Status
Regular
Department
IT Infrastructure Services
Shift
Day Shift
Primary Location : City
Seattle
Primary Location : State/Province
WA

About Us

Hospital About Us:

 

Hope. Care. Cure. These three simple words capture what we do at Seattle Children’s –- to help every child live the healthiest and most fulfilling life possible. Are you ready to engage with a mission-driven organization that is life-changing to many, and touches the hearts of all? #HOPECARECURE

 

Our founding promise to the community is as valid today as it was over a century ago: we will care for all children in our region, regardless of the families’ ability to pay. Together, we deliver superior patient care, advance new discoveries and treatments through pediatric research, and serve as the pediatric and adolescent, academic medical center for Washington, Alaska, Montana and Idaho – the largest region of any children’s hospital in the country.

 

In 2020, U.S. News & World Report once again ranked Seattle Children’s among the nation's best children's hospitals – for the 27th year in a row. We received national rankings in all 10 specialty areas evaluated by U.S. News & World Report, and are honored to be the only pediatric medical center in Washington to be ranked.

 

As a Magnet designated institution, and classified among America’s best large employers by Forbes, we recognize the importance of hiring and developing great talent to provide best-in-class care to the patients and families we serve. Our organizational DNA takes form in our core values: Compassion, Excellence, Integrity, Collaboration, Equity and Innovation. Whether it’s delivering frontline care to our patients in a kind and caring manner, practicing the highest standards of quality and safety, or being relentlessly curious as we work towards eradicating childhood diseases, these values are the fabric of our culture and community. The future starts here.

Overview

JOB SUMMARY:

Provide Seattle Children’s Hospital with engineering and technical support for the enterprise wide client facing OS fleet. Provide escalation support for issues that cannot be resolved by lower-tier Operations staff.  Contributes to both the design and management of the core client operating systems across laptop, desktop, and mobile environments. Works directly with business customers to identify requirements and create technical solutions to satisfy those requirements.  Participate in projects in collaboration with business requirements and other infrastructure teams.  Help train and mentor peer and junior engineers. Create and contribute to documentation relevant to services e.g. Design, Configuration Management, Service Transition to Support, Standard Operating Procedures, SLAs, OLAs. Supports the management of Windows, MacOS, Linux, Android, BYOD, and iOS suite of information system(s) and processes with the goal to meet or exceed defined service levels for application and desktop delivery.

Owns escalation, troubleshooting and root cause analysis of complex issues with moderate-to-high enterprise impact. Proactively communicates status and manages complex issues to resolution. Proactively seeks opportunities to improve our production environment and “shift left” operational work. Work closely with Client teams to plan activities related to lifecycle management. Provide Administration, Maintenance and Support of client management tools, including monitoring, analysis and reporting on system performance. Clearly and concisely articulates solutions, risks, ideas to both technical and customer audiences.

#LI-HW1

Requirements

Required Education/Experience:

-  Bachelors Degree in Computer Science, or related field OR equivalent work experience in a technical discipline related to Information Technology that demonstrates technical competency

-  Minimum four (4) years hands on Client OS experience with a focus on workflow troubleshooting and deployment methodologies

-  Minimum one (1) year experience working with MDM/EMM infrastructures supporting both business owned and BYOD configuration management solutions

- Proven Experience in SCCM / ConfigMgr / GPO

 

Required Credentials:

-  N/A

 

Preferred:

-  Recent experience with Microsoft Intune or JAMF

-  Recent experience managing MacOS in the enterprise

-  Enterprise experience with Dell/WYSE / IGEL or other Thin Client management.

-  Experience in tooling and automation using PowerShell, Chef, Puppet or other scripting languages

 

In accordance with new Washington law for healthcare workers, Seattle Children’s requires that all staff be fully vaccinated against COVID-19 on or before October 18, 2021, or before beginning employment for start dates after October 18th.

Our Commitment to Diversity

Our community welcomes diverse experiences, backgrounds, and thoughts as this is what drives our spirit of inquiry and allows us to better connect with our increasingly diverse patients and families. Our organization recruits, employs, trains, compensates, and promotes without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

The people who work at Seattle Children's are members of a community that seeks to respect and celebrate all the qualities that make each of us unique. Each of us is empowered to be ourselves within this community, which cultivates and promotes equity, diversity, and inclusion at all levels.

Seattle Children's is proud to be an Equal Opportunity Workplace and Affirmative Action Employer.

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