Program Coordinator III

Job ID 2021-40229
Area of Interest
Project/Program Management
Location Name
Odessa Brown Children's Clinic
FTE/Hours per pay period
1.0 FTE (80 hours per bi-weekly pay periods)
Work Status
Regular
Department
Odessa Brown Administration
Shift
Day/Evening Shift
Primary Location : City
Seattle
Primary Location : State/Province
WA

About Us

Hope. Care. Cure. These three simple words capture what we do at Seattle Children’s –- to help every child live the healthiest and most fulfilling life possible. Are you ready to engage with a mission-driven organization that is life-changing to many, and touches the hearts of all? #HOPECARECURE

 

Our founding promise to the community is as valid today as it was over a century ago: we will care for all children in our region, regardless of the families’ ability to pay. Together, we deliver superior patient care, advance new discoveries and treatments through pediatric research, and serve as the pediatric and adolescent, academic medical center for Washington, Alaska, Montana and Idaho – the largest region of any children’s hospital in the country.

 

In 2020, U.S. News & World Report once again ranked Seattle Children’s among the nation's best children's hospitals – for the 27th year in a row. We received national rankings in all 10 specialty areas evaluated by U.S. News & World Report, and are honored to be the only pediatric medical center in Washington to be ranked.

 

As a Magnet designated institution, and classified among America’s best large employers by Forbes, we recognize the importance of hiring and developing great talent to provide best-in-class care to the patients and families we serve. Our organizational DNA takes form in our core values: Compassion, Excellence, Integrity, Collaboration, Equity and Innovation. Whether it’s delivering frontline care to our patients in a kind and caring manner, practicing the highest standards of quality and safety, or being relentlessly curious as we work towards eradicating childhood diseases, these values are the fabric of our culture and community. The future starts here.

Overview

The Program Coordinator III is responsible for facilitating activities associated with a specific complex program or group of complex programs in a specialty/functional area including scheduling, coordination of communication, data management, document preparation, and process improvement. Supports development and maintenance of related tools, policies, training materials, and methods/procedures for communication and coordination with internal teams, external departments, and community providers, payers and agencies. Works in collaboration with the Program Manager and other program staff to help to implement the program’s objectives in support of identified goals and the continuous improvement process. Partners with the program team to implement operational solutions. Responsible for ensuring effective communication among stakeholders and program staff. Facilitates interdepartmental activities, ensuring ongoing effective program operation and/or implementation. Oversees a moderate to high volume of complex work in support of the program. This level performs work under limited supervision with independent judgment required.

Requirements

This req is broken into two positions - 

 

1) Program Coordinator III – Methods co-lead for OBCC measurement and innovation hub

 

Additional Preferred Qualification 

- Ability to listen to community, amplify the voice of the community, and present information back to the       community.

- Experience designing, creating, and deploying information/data collection tools

- Experience conducting data analysis (quantiative and/or qualitative)

 

Key Responsibilities

 

§  Design and implement measurement activities of the Measurement & Innovation Hub, including the tracking and reporting of key performance indicators of OBCC.

§  Perform and supervise measurement design and data management responsibilities from study concept development through closure, including design, data collection, creating data specifications, tracking material development.

§  Collaborate with the Hub Community Co-Lead to provide leadership for the Measurement Innovation Hub, including but not limited to strategic planning, budgetary oversight of the HUB’s activities and ensuring consistent budget tracking and accountability, development and implementation of Hub governance and activity prioritization, development of infrastructure and processes in support of the Hub, and provide training and supervision of Hub staff

§  Coordinate the process for inquiry, decisions about, and implementation of research requests (both internal with Seattle Children’s and external) at OBCC

§   Lead proposal writing training and educational opportunities around measurement, evaluation, and research for the Community Advisory Council, community members and other community partners (e.g., community-based organizations) in measurement, research, and evaluation at OBCC. Implement measurement training and education experiences for the OBCC community.

 

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2) Program Coordinator III – Community co-lead for OBCC measurement and innovation hub

 

Additional Preferred Qualification

 

- Ability to listen to community, amplify the voice of the community, and present information back to the community.

- Leadership and collaboration experience focused on community needs and asset assessment and/or solution implementation.

- Excellent working knowledge of local community resources.

 

 

Key Responsibilities

 

-

§  Develop and implement ways to build more trust, respect and on-going relationships within and across the OBCC community around a valued and valuable culture of measurement, including evaluation, measurement, and research within OBCC

§  Collaborate with the Hub Methods Co-Lead to provide leadership for the Measurement Innovation Hub, including but not limited to strategic planning, budgetary oversight of the HUB’s activities and ensuring consistent budget tracking and accountability, development and implementation of Hub governance and activity prioritization, development of infrastructure and processes in support of the Hub, and provide training and supervision of Hub staff

§  Ensure that community input and perspectives are fully integrated into Hub activities, including presenting information/findings back to the community

 

§  Initiate and maintain bi-directional partnerships and communication around measurement and innovation in pediatric health and health care with youth/families served by OBCC and the communities that OBCC serves, including 1) other organizations intersecting with and serving the OBCC community 2) through the (re) development of a Community Advisory Council (CAC) and/or other alternatives to obtain sustained and diverse community input, and 3) other community-engaged evaluation and research endeavors at OBCC and within SCH and the research division more broadly (e.g., Center for Diversity and Health Equity)

 

 

 

 

 

 

Required Education/Experience:
- Bachelor’s Degree or equivalent combination of education/experience that demonstrates knowledge and competency
- 5 years program coordination support experience; including at least 2 years of experience organizing multiple projects through to completion
- Experience working on process improvement projects with cross-functional teams
- Experience organizing multiple projects through to completion
- Successful track record convening and facilitating dialogue with multiple and diverse stakeholders
- Experience with: drafting, editing and developing communications and/or reports

Required Credentials:
- N/A

Preferred:
- Experience working in public health, health care or social services
- Experience working on continuous process improvement projects and strong understanding of lean methodology
- Experience in coordinating events and/or project management
- Experience with budgeting

 

In accordance with new Washington law for healthcare workers, Seattle Children’s requires that all staff be fully vaccinated against COVID-19 on or before October 18, 2021, or before beginning employment for start dates after October 18th.

Covid-19 Vaccination

In accordance with Washington state law, Seattle Children’s requires that all employees be fully vaccinated against COVID-19. All offers are contingent and your vaccine status will be verified at onboarding.

Our Commitment to Diversity

Our community welcomes diverse experiences, backgrounds, and thoughts as this is what drives our spirit of inquiry and allows us to better connect with our increasingly diverse patients and families. Our organization recruits, employs, trains, compensates, and promotes without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

 

The people who work at Seattle Children’s are members of a community that seeks to respect and celebrate all the qualities that make each of us unique. Each of us is empowered to be ourselves within this community, which cultivates and promotes equity, diversity, and inclusion at all levels.

 

Seattle Children’s is proud to be an Equal Opportunity Workplace and Affirmative Action Employer.

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