Technical Program Manager

Job ID 2021-40257
Area of Interest
Marketing & Communications
Location Name
818 Stewart
FTE/Hours per pay period
1.0 FTE (80 hours per bi-weekly pay periods)
Work Status
IT - Administration
Day Shift
Primary Location : City
Primary Location : State/Province

About Us

Hope. Care. Cure. These three simple words capture what we do at Seattle Children’s –- to help every child live the healthiest and most fulfilling life possible. Are you ready to engage with a mission-driven organization that is life-changing to many, and touches the hearts of all? #HOPECARECURE


Our founding promise to the community is as valid today as it was over a century ago: we will care for all children in our region, regardless of the families’ ability to pay. Together, we deliver superior patient care, advance new discoveries and treatments through pediatric research, and serve as the pediatric and adolescent, academic medical center for Washington, Alaska, Montana and Idaho – the largest region of any children’s hospital in the country.


In 2020, U.S. News & World Report once again ranked Seattle Children’s among the nation's best children's hospitals – for the 27th year in a row. We received national rankings in all 10 specialty areas evaluated by U.S. News & World Report, and are honored to be the only pediatric medical center in Washington to be ranked.


As a Magnet designated institution, and classified among America’s best large employers by Forbes, we recognize the importance of hiring and developing great talent to provide best-in-class care to the patients and families we serve. Our organizational DNA takes form in our core values: Compassion, Excellence, Integrity, Collaboration, Equity and Innovation. Whether it’s delivering frontline care to our patients in a kind and caring manner, practicing the highest standards of quality and safety, or being relentlessly curious as we work towards eradicating childhood diseases, these values are the fabric of our culture and community. The future starts here.


This role is critical to our innovation efforts, our data-based decision-making culture and the evolution of our day-to-day operations. The Technical Program Manager will report to the Manager of Web Services and:

- Manage day-to-day hosting, development and security-related activities for our internal and external websites, auditing services to ensure they meet business needs and follow industry best practices.

- Resolve hosting and application issues as needed.

- Manage technical relationships with vendors and IT staff.

- Lead the evaluation, development, implementation and ownership of new web technologies and services in partnership with the Web Services Manager and other technical and business project leaders.

- Proactively manage programs, projects and project teams as identified by the Web Services Manager.

- Lead intake and technical delivery of key team, organization and company-wide initiatives, owning documentation and delivery where needed.

- Collaborate with clients and project teams to ensure progress is made on all commitments.

- Consult with stakeholders on projects to provide high quality assessments on key performance indicators and other identifiable measures of success.

- Own project progress, including operational risk and issue management updates, while keeping operations and projects strategically aligned with program, department and company goals.

- Provide project plans and timely communications for any technical changes or innovations required, ensuring stakeholders are aware of changes and how they will be affected.

- Document all standard operating procedures, ensuring programs and systems are in harmony.

- Build collaborative relationships within Marketing and Communications and other departments through proactive actions.

- Partner with clients and team members to make Web Services a model of teamwork, productivity and quality, advising on the "art of the possible" built around industry standards and continuous improvement best practices, as enabled through Seattle Children’s values of compassion, excellence, integrity, collaboration, equity and innovation.


Required Education/Experience:
- Bachelor’s degree in computer information systems, computer science related field or equivalent combination of education and experience
- Minimum five (5) years experience managing hosting, website development and service(s) integration or a combination thereof
- Proven experience utilizing SCRUM/AGILE, SDLC (Waterfall), Six Sigma and/or Kaizen methodologies
- Proven experience working directly with non-technical clients and technical engineers
- Excellent project and program management experience
- Excellent interpersonal and communication skills
- Knowledge of Microsoft Office suite of applications
- Portfolio of related work

Required Credentials:

- Advanced knowledge of data center and application management and operations.
- Experience working as part of a small web team for a large corporation or design agency.
- Proficiency with web security measures and counter-measures.
- Proficiency with business analytics systems and reporting services.
- Knowledge of IIS, SQL, XML, HTML, CSS, JavaScript
- Knowledge of responsive design, cross-browser and cross-platform coding issues and workarounds.
- Strong aptitude for learning new computer programs, applications, systems and languages.
- Experience working with Google Analytics, content management systems, WordPress, integrating services and content syndication.


In accordance with new Washington law for healthcare workers, Seattle Children’s requires that all staff be fully vaccinated against COVID-19 on or before October 18, 2021, or before beginning employment for start dates after October 18th.

Covid-19 Vaccination

In accordance with Washington state law, Seattle Children’s requires that all employees be fully vaccinated against COVID-19. All offers are contingent and your vaccine status will be verified at onboarding.

Our Commitment to Diversity

Our community welcomes diverse experiences, backgrounds, and thoughts as this is what drives our spirit of inquiry and allows us to better connect with our increasingly diverse patients and families. Our organization recruits, employs, trains, compensates, and promotes without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.


The people who work at Seattle Children’s are members of a community that seeks to respect and celebrate all the qualities that make each of us unique. Each of us is empowered to be ourselves within this community, which cultivates and promotes equity, diversity, and inclusion at all levels.


Seattle Children’s is proud to be an Equal Opportunity Workplace and Affirmative Action Employer.


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