Manager, Patient Access Center

Job ID 2021-40783
Area of Interest
Location Name
818 Stewart
FTE/Hours per pay period
1.0 FTE (80 hours per bi-weekly pay periods)
Work Status
Scheduling Team 2
Day Shift
Primary Location : City
Primary Location : State/Province

About Us

Hope. Care. Cure. These three simple words capture what we do at Seattle Children’s –- to help every child live the healthiest and most fulfilling life possible. Are you ready to engage with a mission-driven organization that is life-changing to many, and touches the hearts of all? #HOPECARECURE


Our founding promise to the community is as valid today as it was over a century ago: we will care for all children in our region, regardless of the families’ ability to pay. Together, we deliver superior patient care, advance new discoveries and treatments through pediatric research, and serve as the pediatric and adolescent, academic medical center for Washington, Alaska, Montana and Idaho – the largest region of any children’s hospital in the country.


In 2019, U.S. News & World Report once again ranked Seattle Children’s among the nation's best children's hospitals – for the 27th year in a row. We received national rankings in all 10 specialty areas evaluated by U.S. News & World Report, and are honored to be the only pediatric medical center in Washington to be ranked.


As a Magnet designated institution, and classified among America’s best large employers by Forbes, we recognize the importance of hiring and developing great talent to provide best-in-class care to the patients and families we serve. Our organizational DNA takes form in our core values: Compassion, Excellence, Integrity, Collaboration, Equity and Innovation. Whether it’s delivering frontline care to our patients in a kind and caring manner, practicing the highest standards of quality and safety, or being relentlessly curious as we work towards eradicating childhood diseases, these values are the fabric of our culture and community. The future starts here.


Manage scheduling operations and patient access staff. Responsible for planning, organizing and coordinating all aspects of daily operations in a manner that aligns with Seattle Childrens core values, ensuring efficency, high quality outcomes as well as internal and external customer satisfaction. Develop and maintain Patient Center technologies, access channels and service targets in collaboration with IT partners, capacity management, Clinical Intake team and other key stakeholders. Analyze Patient Access Center data, establish metrics, and reporting with focus on improving performance and processes in an effort to better support patients and families. Continuously build and maintain relationships with service line and clinic partners, ambulatory leadership, and other key stakeholders to effectively manage primary care referrals, internal scheduling and procedure requests. Responsible for the implementation of strategic initiatives that support scheduling, access, and ambulatory and hospital goals.




Required Education/Experience:
- Bachelor’s degree in health services, business administration or related or equivalent experience
- Minimum three years of management experience in health care setting or related field. (4 years of management experience in lieu of bachelor’s degree)
- Complete EPIC training and obtain a passing score on the End User Proficiency Assessment (EUPA) test within 2 months of start date. This test can be taken a maximum of three times after completion of the EPIC training

- Certified Call Center Manager or equivalent qualification a plus
- Experience working in a call center
- Experience with Epic cadence/prelude and ambulatory scheduling
- Experience working in a hospital or medical center
- Experience applying lean methodology
- Experience working in a pediatric or an academic medical setting
- Experience managing culturally diverse groups of staff
- Experience managing budgets


In accordance with new Washington law for healthcare workers, Seattle Children’s requires that all staff be fully vaccinated against COVID-19 on or before October 18, 2021, or before beginning employment for start dates after October 18th.

Covid-19 Vaccination

In accordance with Washington state law, Seattle Children’s requires that all employees be fully vaccinated against COVID-19. All offers are contingent and your vaccine status will be verified at onboarding.

Our Commitment to Diversity

Our community welcomes diverse experiences, backgrounds, and thoughts as this is what drives our spirit of inquiry and allows us to better connect with our increasingly diverse patients and families. Our organization recruits, employs, trains, compensates, and promotes without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.


The people who work at Seattle Children’s are members of a community that seeks to respect and celebrate all the qualities that make each of us unique. Each of us is empowered to be ourselves within this community, which cultivates and promotes equity, diversity, and inclusion at all levels.


Seattle Children’s is proud to be an Equal Opportunity Workplace and Affirmative Action Employer.


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