Desktop Support Technician, Research

Job ID 2021-40788
Area of Interest
Information Technology
Location Name
Jack R MacDonald Building
FTE/Hours per pay period
1.0 FTE (80 hours per bi-weekly pay periods)
Work Status
Regular
Department
Research IT
Shift
Day/Evening Shift
Primary Location : City
Seattle
Primary Location : State/Province
WA

Overview

Provide onsite and remote Tier 1 - 2 support to all Seattle Children’s Research Institute employees. Demonstrate proficiency in troubleshooting a wide range of hardware and software related issues. Communicate effectively with a broad user base to identify and resolve issues within established SLA’s. Establish an understanding of the dynamic mix of lab equipment within Seattle Children’s Research Institute. Identifiy and document root causes whenever possible, and contribute to the team’s shared understanding of issues.

Requirements

Required Education/Experience:
- High School Diploma or equivalent vocational training and/or on-the-job training.
- Minimum of one (1) years of related experience.
- Experience managing multiple tasks and/or project work, and meeting deadlines.
- Demonstrated proficiency in at least one of the following operating systems: macOS, Windows, Linux, with the apptitude to learn and support all three.

Required Credentials:
- Valid Washington State driver license.

Preferred:
- Previous experience at a research institute supporting faculty and staff.
- Experience supporting scientific applications, i.e. FlowJo, Graphpad



Desired:

- Understanding the value of automation practices and device/software management at scale.
- Proficient in at least two operating systems (macOS, Windows, Linux).

 

In accordance with new Washington law for healthcare workers, Seattle Children’s requires that all staff be fully vaccinated against COVID-19 on or before October 18, 2021, or before beginning employment for start dates after October 18th.

Covid-19 Vaccination

In accordance with Washington state law, Seattle Children’s requires that all employees be fully vaccinated against COVID-19. All offers are contingent and your vaccine status will be verified at onboarding.

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