Provide onsite and remote Tier 1 - 2 support to all Seattle Children’s Research Institute employees. Demonstrate proficiency in troubleshooting a wide range of hardware and software related issues. Communicate effectively with a broad user base to identify and resolve issues within established SLA’s. Establish an understanding of the dynamic mix of lab equipment within Seattle Children’s Research Institute. Identifiy and document root causes whenever possible, and contribute to the team’s shared understanding of issues.
- High School Diploma or equivalent vocational training and/or on-the-job training.
- Minimum of one (1) years of related experience.
- Experience managing multiple tasks and/or project work, and meeting deadlines.
- Demonstrated proficiency in at least one of the following operating systems: macOS, Windows, Linux, with the apptitude to learn and support all three.
- Valid Washington State driver license.
- Previous experience at a research institute supporting faculty and staff.
- Experience supporting scientific applications, i.e. FlowJo, Graphpad
- Understanding the value of automation practices and device/software management at scale.
- Proficient in at least two operating systems (macOS, Windows, Linux).
In accordance with new Washington law for healthcare workers, Seattle Children’s requires that all staff be fully vaccinated against COVID-19 on or before October 18, 2021, or before beginning employment for start dates after October 18th.