Director, Digital Patient Access Care & Engagement

Job ID 2021-41057
Area of Interest
Management/Administration
Location Name
818 Stewart
FTE/Hours per pay period
1.0 FTE (80 hours per bi-weekly pay periods)
Work Status
Regular
Department
Telemedicine
Shift
Day Shift
Primary Location : City
Seattle
Primary Location : State/Province
WA
Remote Work Percent
090

About Us

Hope. Care. Cure. These three simple words capture what we do at Seattle Children’s –- to help every child live the healthiest and most fulfilling life possible. Are you ready to engage with a mission-driven organization that is life-changing to many, and touches the hearts of all? #HOPECARECURE

 

Our founding promise to the community is as valid today as it was over a century ago: we will care for all children in our region, regardless of the families’ ability to pay. Together, we deliver superior patient care, advance new discoveries and treatments through pediatric research, and serve as the pediatric and adolescent, academic medical center for Washington, Alaska, Montana and Idaho – the largest region of any children’s hospital in the country.

 

In 2020, U.S. News & World Report once again ranked Seattle Children’s among the nation's best children's hospitals – for the 27th year in a row. We received national rankings in all 10 specialty areas evaluated by U.S. News & World Report, and are honored to be the only pediatric medical center in Washington to be ranked.

 

As a Magnet designated institution, and classified among America’s best large employers by Forbes, we recognize the importance of hiring and developing great talent to provide best-in-class care to the patients and families we serve. Our organizational DNA takes form in our core values: Compassion, Excellence, Integrity, Collaboration, Equity and Innovation. Whether it’s delivering frontline care to our patients in a kind and caring manner, practicing the highest standards of quality and safety, or being relentlessly curious as we work towards eradicating childhood diseases, these values are the fabric of our culture and community. The future starts here.

Overview

The Digital Patient Access, Care and Engagement DPACE team (formerly known as Digital Health) is comprised of two primary delivery teams, Virtual Care and Access & Engagement. Through these product teams, we are able to rapidly deliver high quality products guided by the business with a patient centered focus. We excel at engaging with patients and families, and leveraging our expertise in product design and delivery to offer equitable solutions.

 

The Director of Digital Patient Access, Care and Engagement, you will define the organizational strategy, roadmap and priorities to support the delivery of Virtual Care and Access & Engagement services and remote access to care, and effective, efficient and streamlined digital communications with our patients and families. In consultation with the VP, Chief Ambulatory Officer and the Chief Data Officer, ensure alignment with the organization’s strategic and business needs, and develop an operational support model to enhance access to care in an efficient manner, while improving the patient experience. This position requires close collaboration with Service Line and Ambulatory Directors, the Sr. Medical Director of Regional Networks, physician and other clinical leaders, IT, Marcomm, and leaders from the Experience and Center for Diversity and Health Equity teams, as well as legal, risk, Compliance and Revenue Cycle.

The Director will oversee the financial, programmatic services and staff within the Patient Access, Care and Engagement team, as well as external relationships with vendors and contracted services. The scope of services will span clinic and inpatient services within Seattle Children’s and contracted services to outreach and partner sites of care. Will establish and monitor metrics to assess the effectiveness of telehealth services and patient digital communications, equitable access to telehealth services, patient experience, and define interventions as needed. Will identify, evaluate and implement technologies to address new, emerging needs in support of access to care, as well as continual optimization of existing tools, systems, and integration of tools with Epic. The Director is responsible for the transformational growth and expansion of Telehealth services and digital patient access communication tools to ensure services evolve, expand and continually deliver business and customer value.

 

#LI-VM1

Requirements

Required Education/Experience:
- Bachelor’s degree in Healthcare, Business, Public Health/Global Health, Medical Informatics or a related field.

- At least eight (8) years related experience, including three (3) years in a leadership role within a large health care organization, and experience in patient access.
- At least three (3) years in telehealth, digital technology, or strategic planning.
- Knowledge of health industry; experience and ability to advance and build partnerships and facilitate positive, productive working relationships between diverse organizations and teams
- Experience leading multiple teams across departments to design and implement solutions
- Requires excellent communication, interpersonal, and organizational skills to work collaboratively with technical, administrative and physician leaders throughout the organization.
- Ability to navigate complex change management projects.
- Experience with patient access, revenue cycle, medical group operations, care delivery and research integration.

Preferred:
- Master’s degree in Healthcare, Business, Public Health/Global Health, Medical Informatics or a related field.

- Experience with Epic
- Experience with telehealth programs at academic children’s hospitals.
- Experience securing government, nonprofit or private foundation grants and awards.
- Prior knowledge and experience implementing new delivery models, particularly tele-health or virtual health.
- Experience leading using Agile methods (e.g., Scrum).

 

In accordance with new Washington law for healthcare workers, Seattle Children’s requires that all staff be fully vaccinated against COVID-19 on or before October 18, 2021, or before beginning employment for start dates after October 18th.

 

Covid-19 Vaccination

In accordance with Washington state law, Seattle Children’s requires that all employees be fully vaccinated against COVID-19. All offers are contingent and your vaccine status will be verified at onboarding.

Our Commitment to Diversity

Our community welcomes diverse experiences, backgrounds, and thoughts as this is what drives our spirit of inquiry and allows us to better connect with our increasingly diverse patients and families. Our organization recruits, employs, trains, compensates, and promotes without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

The people who work at Seattle Children's are members of a community that seeks to respect and celebrate all the qualities that make each of us unique. Each of us is empowered to be ourselves within this community, which cultivates and promotes equity, diversity, and inclusion at all levels.

Seattle Children's is proud to be an Equal Opportunity Workplace and Affirmative Action Employer.

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