Business Operations Manager, Emergency Services

Job ID 2021-41189
Area of Interest
Location Name
Hospital Main Campus
FTE/Hours per pay period
1.0 FTE (80 hours per bi-weekly pay periods)
Work Status
Emergency Room Administration
Day Shift
Primary Location : City
Primary Location : State/Province

About Us

Hope. Care. Cure. These three simple words capture what we do at Seattle Children’s –- to help every child live the healthiest and most fulfilling life possible. Are you ready to engage with a mission-driven organization that is life-changing to many, and touches the hearts of all? #HOPECARECURE


Our founding promise to the community is as valid today as it was over a century ago: we will care for all children in our region, regardless of the families’ ability to pay. Together, we deliver superior patient care, advance new discoveries and treatments through pediatric research, and serve as the pediatric and adolescent, academic medical center for Washington, Alaska, Montana and Idaho – the largest region of any children’s hospital in the country.


In 2020, U.S. News & World Report once again ranked Seattle Children’s among the nation's best children's hospitals – for the 27th year in a row. We received national rankings in all 10 specialty areas evaluated by U.S. News & World Report, and are honored to be the only pediatric medical center in Washington to be ranked.


As a Magnet designated institution, and classified among America’s best large employers by Forbes, we recognize the importance of hiring and developing great talent to provide best-in-class care to the patients and families we serve. Our organizational DNA takes form in our core values: Compassion, Excellence, Integrity, Collaboration, Equity and Innovation. Whether it’s delivering frontline care to our patients in a kind and caring manner, practicing the highest standards of quality and safety, or being relentlessly curious as we work towards eradicating childhood diseases, these values are the fabric of our culture and community. The future starts here.


Strategically develop systems to support effective operations of emergency services partnerships and services across the service line, ensuring quality of patient care services and the integration of these services to the hospital goals, vision and philosophy. Provide consultation and business expertise to leadership. Identify means of improving financial performance of the emergency services program including benchmarking and the development and evaluation of business plans for existing and new programs. Partner with Clinical Director, nursing leadership, and PEM Division Chief/Medical Director and other physician leaders to ensure operational efficiency and leverage new opportunities.

Provide management, direction and oversight for the physician practice (CUMG – PEM Division and budget; provide coordination and oversight of physician and hospital billing and reimbursement encompassing all aspects of the revenue cycle. Assist in management of the academic division at Seattle Children’s Hospital and serve as interface/facilitator on academic matters with UW Pediatrics and UW School of Medicine. Participate in strategic planning within the Department regarding faculty recruitment and development and advancement of the divisional strategic plan goals. Provide project support and data analysis and review for Departmental Directors for planning purposes. Provide budget and contract development and post-award oversight of grants, contracts, discretionary and seed funds. Direct the planning, implementation and reporting of faculty effort through the Affiliate Payroll Process and CUMG. Provide supervision and leadership support to the Admission Service Coordinator, Medication Intake Coordinator, and Office Administration teams.


Required Education/Experience:
- MHA, MBA or equivalent.
- Minimum of two (2) years experience in health care business systems work.

- Five years progressive supervisory/management experience in a hospital or complex health care environment.
- Experience in Emergency Department operations or administration.
- Experience in physician academic practice management.
- Experience within the grants and contracts arena.


In accordance with new Washington law for healthcare workers, Seattle Children’s requires that all staff be fully vaccinated against COVID-19 on or before October 18, 2021, or before beginning employment for start dates after October 18th.

Covid-19 Vaccination

In accordance with Washington state law, Seattle Children’s requires that all employees be fully vaccinated against COVID-19. All offers are contingent and your vaccine status will be verified at onboarding.

Our Commitment to Diversity

Our community welcomes diverse experiences, backgrounds, and thoughts as this is what drives our spirit of inquiry and allows us to better connect with our increasingly diverse patients and families. Our organization recruits, employs, trains, compensates, and promotes without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.


The people who work at Seattle Children’s are members of a community that seeks to respect and celebrate all the qualities that make each of us unique. Each of us is empowered to be ourselves within this community, which cultivates and promotes equity, diversity, and inclusion at all levels.


Seattle Children’s is proud to be an Equal Opportunity Workplace and Affirmative Action Employer.


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