Supervisor, Patient Access Center

Job ID 2021-41193
Area of Interest
Customer Service
Location Name
Hospital Main Campus
FTE/Hours per pay period
1.0 FTE (80 hours per bi-weekly pay periods)
Work Status
Cancer & Bld Team Coordinators
Day Shift
Primary Location : City
Primary Location : State/Province
Remote Work Percent

About Us

Hope. Care. Cure. These three simple words capture what we do at Seattle Children’s –- to help every child live the healthiest and most fulfilling life possible. Are you ready to engage with a mission-driven organization that is life-changing to many, and touches the hearts of all? #HOPECARECURE


Our founding promise to the community is as valid today as it was over a century ago: we will care for all children in our region, regardless of the families’ ability to pay. Together, we deliver superior patient care, advance new discoveries and treatments through pediatric research, and serve as the pediatric and adolescent, academic medical center for Washington, Alaska, Montana and Idaho – the largest region of any children’s hospital in the country.


In 2020, U.S. News & World Report once again ranked Seattle Children’s among the nation's best children's hospitals – for the 27th year in a row. We received national rankings in all 10 specialty areas evaluated by U.S. News & World Report, and are honored to be the only pediatric medical center in Washington to be ranked.


As a Magnet designated institution, and classified among America’s best large employers by Forbes, we recognize the importance of hiring and developing great talent to provide best-in-class care to the patients and families we serve. Our organizational DNA takes form in our core values: Compassion, Excellence, Integrity, Collaboration, Equity and Innovation. Whether it’s delivering frontline care to our patients in a kind and caring manner, practicing the highest standards of quality and safety, or being relentlessly curious as we work towards eradicating childhood diseases, these values are the fabric of our culture and community. The future starts here.


Supervise the day-to-day operations of Patient Access Center scheduling teams. Manage and lead staff including people management, monitoring compliance, productivity, schedule adherence, attendence, quality, onboarding, training, coaching and development. Oversee quality of care and service delivery processes including patient registration and scheduling. Partner with providers, ambulatory clinics, and leadership teams to ensure schedules are filled, barriers are escalated, care is coordinated as needed, and teams adhere to clinic policies. Contribute to safety systems and policy management ensuring compliance with regulatory, quality, and customer service standards. Participate in the implementation of various process improvement goals and projects.


Required Education/Experience:
- High School diploma or equivalent
- At least two of the following four:
1. Bachelor’s Degree in Health Services, Social Sciences, Business Administration or related field
2. Minimum of two (2) years of experience in a similar supervisory role
3. Minimum of two (2) years of experience in health care
4. Current Scheduling Coordinator, Procedure Coordinator or similar experience
- Complete Epic Training and obtain a passing score on EUPA test within 2 weeks of start date

- Experience working in an emergency or ambulatory department of a hospital or medical center
- Experience working in a call center/contact center
- Experience working in a pediatric and/or academic medical setting
- Experience managing a culturally diverse staff
- Experience managing a remote workforce


In accordance with new Washington law for healthcare workers, Seattle Children’s requires that all staff be fully vaccinated against COVID-19 on or before October 18, 2021, or before beginning employment for start dates after October 18th.

Covid-19 Vaccination

In accordance with Washington state law, Seattle Children’s requires that all employees be fully vaccinated against COVID-19. All offers are contingent and your vaccine status will be verified at onboarding.

Our Commitment to Diversity

Our community welcomes diverse experiences, backgrounds, and thoughts as this is what drives our spirit of inquiry and allows us to better connect with our increasingly diverse patients and families. Our organization recruits, employs, trains, compensates, and promotes without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.


The people who work at Seattle Children’s are members of a community that seeks to respect and celebrate all the qualities that make each of us unique. Each of us is empowered to be ourselves within this community, which cultivates and promotes equity, diversity, and inclusion at all levels.


Seattle Children’s is proud to be an Equal Opportunity Workplace and Affirmative Action Employer.


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