Plan and coordinate services for patients and families who need procedure(s) done within the Cancer and Blood disorders center to ensure that each customer encounter is positive, professional and efficient. Duties include: clinic appointment scheduling (i.e. new, return, pre-op, post-op, PASS), diagnostic test scheduling, procedure scheduling under anesthesia, coordinating across services and with interpreters. Complete necessary steps for approval processes (i.e. insurance authorization, legal guardianship). Fulfill OR block requirements to ensure maximum utilization. Additional duties will include just in time needs from families in alignment with organization standards. Will partner and align with Cancer, Hematology, Bone Marrow Transplant, Immunology, and Infusion services.
- High school diploma or equivalent experience
- Knowledge of Medical terminology.
- Minimum of one (1) year of experience as a Family Service Coordinator or equivalent clinical scheduling, reception/coordinator experience.
- Experience in Hematology/Oncology, familiarity with clinical terminology
- Associate’s Degree or at least two (2) years of college coursework in health care or related field.
- Significant experience working with the general public in a health care/customer service environment.
Hope. Care. Cure. These three simple words capture what we do at Seattle Children’s –- to help every child live the healthiest and most fulfilling life possible. Are you ready to engage with a mission-driven organization that is life-changing to many, and touches the hearts of all? #HOPECARECURE
Our founding promise to the community is as valid today as it was over a century ago: we will care for all children in our region, regardless of the families’ ability to pay. Together, we deliver superior patient care, advance new discoveries and treatments through pediatric research, and serve as the pediatric and adolescent, academic medical center for Washington, Alaska, Montana and Idaho – the largest region of any children’s hospital in the country.
In 2022, U.S. News & World Report once again ranked Seattle Children’s among the nation’s best children’s hospitals – for the 30th year in a row. For more than a decade, Seattle Children’s has been nationally ranked in all 10 specialty areas evaluated by U.S. News & World Report. We are honored to be the top-ranked pediatric hospital in Washington and the Pacific Northwest.
As a Magnet designated institution, and classified among America’s best large employers by Forbes, we recognize the importance of hiring and developing great talent to provide best-in-class care to the patients and families we serve. Our organizational DNA takes form in our core values: Compassion, Excellence, Integrity, Collaboration, Equity and Innovation. Whether it’s delivering frontline care to our patients in a kind and caring manner, practicing the highest standards of quality and safety, or being relentlessly curious as we work towards eradicating childhood diseases, these values are the fabric of our culture and community. The future starts here.
Our community welcomes diverse experiences, backgrounds, and thoughts as this is what drives our spirit of inquiry and allows us to better connect with our increasingly diverse patients and families. Our organization recruits, employs, trains, compensates, and promotes without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
The people who work at Seattle Children’s are members of a community that seeks to respect and celebrate all the qualities that make each of us unique. Each of us is empowered to be ourselves within this community, which cultivates and promotes equity, diversity, and inclusion at all levels.
Seattle Children’s is proud to be an Equal Opportunity Workplace and Affirmative Action Employer.