Supervise and coordinate the day-to-day operations and activities of assigned revenue cycle team. Responsibilities include executing operational decisions made to support department and team goals, personnel recruitment, staff coaching and development, monitoring service quality standards, escalating issues, implementing improvement and innovation initiatives and maintaining an effective daily management system. Ensures operations are compliant and meet specified production requirements. Aligns workflows with other revenue cycle and hospital operational leaders and teams as required.
This position is responsible for direct supervision and coordination of the day-to-day operations and activities of the Financial Counseling Team. This team assists patient families with applications for financial assistance to cover all or part of their medical bills, sets up interest free payment plans, provides estimates for out of pocket cost of scheduled services, following up on patient accounts with outstanding balances and assists families with applying for Washington State's Apple Health Program as well as other state Medicaid health plans. Responsibilities include executing operational decisions made to support department and team goals, personnel recruitment, staff coaching and development, monitoring service quality standards, escalating issues, implementing improvement and innovation initiatives and maintaining an effective daily management system. Ensures operations are compliant and meet specified production requirements. Aligns workflows with other revenue cycle and hospital operational leaders and teams as required.
- High school diploma or equivalent experience
- Minimum four years experience in a hospital, medical, dental or behavioral health clinic revenue cycle setting, with at least one year with progressively responsible assignments, training, committee work, project management or team leadership role which requires coaching or leading peers.
- Technical knowledge in at least one of the following: commercial or government insurance medical, dental or behavioral health billing, accounts receivable management, payment posting, or health insurance authorization.
- Experience working in a high production setting, focused on collaboration, problem solving.
- Experience implementing process improvement and change management in a team setting.
- An Associates or Bachelor of Arts or Science.
- 2 years experience in a formal leadership role
- Experience leading process improvement and change management projects in a team setting.
- Experience working in an interactive customer service role.
- Technical knowledge in two or more of the following: commercial or government insurance medical, dental or behavioral health billing, accounts receivable management, payment posting, or health insurance authorization.
- Experience supervising or leading a culturally diverse staff.
Hope. Care. Cure. These three simple words capture what we do at Seattle Children’s –- to help every child live the healthiest and most fulfilling life possible. Are you ready to engage with a mission-driven organization that is life-changing to many, and touches the hearts of all? #HOPECARECURE
Our founding promise to the community is as valid today as it was over a century ago: we will care for all children in our region, regardless of the families’ ability to pay. Together, we deliver superior patient care, advance new discoveries and treatments through pediatric research, and serve as the pediatric and adolescent, academic medical center for Washington, Alaska, Montana and Idaho – the largest region of any children’s hospital in the country.
In 2022, U.S. News & World Report once again ranked Seattle Children’s among the nation’s best children’s hospitals – for the 30th year in a row. For more than a decade, Seattle Children’s has been nationally ranked in all 10 specialty areas evaluated by U.S. News & World Report. We are honored to be the top-ranked pediatric hospital in Washington and the Pacific Northwest.
As a Magnet designated institution, and classified among America’s best large employers by Forbes, we recognize the importance of hiring and developing great talent to provide best-in-class care to the patients and families we serve. Our organizational DNA takes form in our core values: Compassion, Excellence, Integrity, Collaboration, Equity and Innovation. Whether it’s delivering frontline care to our patients in a kind and caring manner, practicing the highest standards of quality and safety, or being relentlessly curious as we work towards eradicating childhood diseases, these values are the fabric of our culture and community. The future starts here.
Our community welcomes diverse experiences, backgrounds, and thoughts as this is what drives our spirit of inquiry and allows us to better connect with our increasingly diverse patients and families. Our organization recruits, employs, trains, compensates, and promotes without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
The people who work at Seattle Children’s are members of a community that seeks to respect and celebrate all the qualities that make each of us unique. Each of us is empowered to be ourselves within this community, which cultivates and promotes equity, diversity, and inclusion at all levels.
Seattle Children’s is proud to be an Equal Opportunity Workplace and Affirmative Action Employer.