The Senior Scheduling Coordinator is a tenured Scheduling Coordinator who delivers excellent customer service. Assumes all responsibilities of the Scheduling Coordinator with demonstrated performance at a higher level of independence, serving as a role model for team members, new hires, and Contact Center visitors. Takes initiative and possesses leadership qualities that enable them to serve as a point of contact for all scheduling partners and will be in direct communication with service lines to drive innovation and collaboration. Will actively participate in training new hires and performing demonstrations and serve as proctor for new hire classes. Responsible for scheduling accurate and timely appointments and providing an excellent customer experience for patients, families and clinical partners. Is a member of a scheduling team, with a primary location at either the Contact Center or the Hospital, but with responsibilities and rotations at both locations. Will provide valuable information and reassurance to families, while demonstrating empathy, a high attention to detail, success at multi-tasking, effective prioritization, and a commitment to working closely with a team.
Additional Preferred Qualifications:
(Include knowledge, skills, and abilities needed to perform the job successfully not already included in the job description).
§ Two years of related experience in scheduling and/or coordination at Seattle Children’s or other healthcare organization.
§ Complete Epic Training within 2 weeks of start date
§ Significant experience working with a culturally diverse workforce
§ Critical thinking and analytical skills
§ Medical interpreting experience is a plus
Key Accountabilities: Identify no more than five (5) key accountabilities that reflect specific outcomes expected of an employee in this job. For example, “Ensure that ongoing evaluations of resident physicians are completed on time” might be a key outcome in the Psychiatry training department. (Note that an accountability is not a duty—or a specific action—but rather an expected result of the employee’s carrying out the responsibilities of the job.)
§ Fully understand the Interpreter & Translation Services team structure and scope of services, all Seattle Children’s care specialties and their LOE needs, as well as all vendor resources. Managing and collaborating with language service agencies and vendors on a daily basis. Competency and efficiency in navigating and utlizing vendor service portals and other resources are required.
§ Develop, monitor and audit standard processes for the Interpreter Services Scheduling staff: Training is completed timely and team understands how to complete the essential functions of their JD as determined by feedback and the Senior Scheduling Coordinator’s audit of work. Develop and maintain training and reference tools. Use the tools to verify understanding and proficiency with all staff members on an ongoing basis. Collaborate with the Supervisor/Manager on team development and performance issues.
§ Interacts extensively with care teams, staff and language service vendors via phone and email to ensure accurate and effective scheduling of appointments.
§ Other Responsibilities: Periodically auditing and adjusting standard workflow, processes, and procedures pertaining to interpreter scheduling for optimial efficiency, and ensuring systems and policies are consistent with organizational goals and priorities.
§ Additional Responsibilities of the Senior Scheduling Coordinator include:
- Properly manage the daily schedules of all schedulers, staff interpreters, and translators.
- Scheduling interpreters for special/one-off events.
- Acts as primary point person for everything scheduling-related for Interpreter Services.
- Acts as primary liaison for scheduling-related inquiries.
- Leads new hire training: team lead for observations and demonstrating live calls during class.
- Communicates extensively with clinic staff in order to provide updates and to align on expectations.
- May serve on Committee to drive improvement in Quality of Scheduling and to drive Innovation.
- Shown expertise by presenting at staff meetings or other org-wide meetings pertaining to scheduling optimization.
- Serves as host for visitor observations to Interpreter Services.
- Presents ideas by contributing to EPIC tips for efficiency improvement and drives.
- Minimum one year in the role of Scheduling Coordinator/Family Service Coordinator at Seattle Children’s.
- Demonstrated success using computers and scheduling tools with a high degree of accuracy and efficiency.
- Models, meets, and exceeds all performance standards and expectations of the Scheduling Coordinator/Family Service Coordinator role.
- Bachelor’s Degree.
- Significant experience working in a health care setting or related field.
- Significant experience working with the general public in a health care/customer service environment.
- Familiarity with other cultures/bilingual skills.
- Experience in Epic Cadence.
This compensation range was calculated based on full-time employment (2080 hours worked per calendar year). Offers are determined by multiple factors including equity, skills, experience, and expertise, and may vary within the range provided.
Seattle Children’s offers annual incentive pay based upon performance that is commensurate with the level of the position.
This compensation range is specific to Seattle, positions located outside of Seattle may be compensated differently depending on various factors.
Seattle Children’s offers a generous benefit package, including medical, dental, and vision plans, 403(b), life insurance, paid time off, tuition reimbursement, and more. Click here for more information.
Hope. Care. Cure. These three simple words capture what we do at Seattle Children’s –- to help every child live the healthiest and most fulfilling life possible. Are you ready to engage with a mission-driven organization that is life-changing to many, and touches the hearts of all? #HOPECARECURE
Our founding promise to the community is as valid today as it was over a century ago: we will care for all children in our region, regardless of the families’ ability to pay. Together, we deliver superior patient care, advance new discoveries and treatments through pediatric research, and serve as the pediatric and adolescent, academic medical center for Washington, Alaska, Montana and Idaho – the largest region of any children’s hospital in the country.
In 2022, U.S. News & World Report once again ranked Seattle Children’s among the nation’s best children’s hospitals – for the 30th year in a row. For more than a decade, Seattle Children’s has been nationally ranked in all 10 specialty areas evaluated by U.S. News & World Report. We are honored to be the top-ranked pediatric hospital in Washington and the Pacific Northwest.
As a Magnet designated institution, and classified among America’s best large employers by Forbes, we recognize the importance of hiring and developing great talent to provide best-in-class care to the patients and families we serve. Our organizational DNA takes form in our core values: Compassion, Excellence, Integrity, Collaboration, Equity and Innovation. Whether it’s delivering frontline care to our patients in a kind and caring manner, practicing the highest standards of quality and safety, or being relentlessly curious as we work towards eradicating childhood diseases, these values are the fabric of our culture and community. The future starts here.
Our community welcomes diverse experiences, backgrounds, and thoughts as this is what drives our spirit of inquiry and allows us to better connect with our increasingly diverse patients and families. Our organization recruits, employs, trains, compensates, and promotes without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
The people who work at Seattle Children’s are members of a community that seeks to respect and celebrate all the qualities that make each of us unique. Each of us is empowered to be ourselves within this community, which cultivates and promotes equity, diversity, and inclusion at all levels.
Seattle Children’s is proud to be an Equal Opportunity Workplace and Affirmative Action Employer.