Perform security protocols, procedures, and standard work processes in assigned roles/areas of responsibility which include:
Security Entrance Officer, Regional Security Officer, and Research Security Officer, to ensure that overall environmental safety and optimal customer service is provided for all patients, families, workforce, and visitors with EDI, de-escalation – and equity being primary considerations in all departmental safety efforts.
Maintain security and safety environmental vigilance. Ensure appropriate access control methods are applied and procedures are complied with in order for individuals to access any facility. Apply security screening and observation best practices to all facets of rounding while ensuring visitors have official business on property.
Utilize visitor management system to check-in/issue visitor badges to authorized guest. Address all visitor ID/vendor ID badging issues and concerns; consistently provide physical presence at assigned entrance areas. Confirm all workforce members have employee badges on their person and displayed in accordance with Seattle Children’s policy.
Educate patient/families, visitors, and workforce regarding resources and support services available by providing information in a timely, accurate manner as changes in services occur and new services become available. Respecting, displaying, and adhering to Seattle Children’s Value Based Behaviors at all times throughout the workday.
Assist workforce, clients and visitors with problems, emergencies, and safety/security concerns. Assist with transportation requests from staff, families, and visitors; sign for and deliver packages to corresponding destinations.
Apply exceptional customer service, de-escalation and NCI methods with patients, families, visitors and staff. Observe and document visitor behavior as required. Maintain patient confidentiality at all times according to policy and HIPAA regulations.
Identify Environmental hazards at assigned post that pose a safety risk or environmental concern - from a CPTED (crime prevention through environmental design) perspective. Quickly mitigate hazards by addressing the immediate issue, communicating to relevant area leaders, document the identified issue in security reporting, and escalate for remediation through the correct and effective documented process and procedure. Conduct annual Risk Vulnerability Assessments for all facility safety improvements in alignment with prescribed security guidelines.
Communicate and escalate concerns quickly to ensure the appropriate individuals are informed at the right time. Gather detailed and accurate information from the outset. Listen, ask questions, document and communicate findings. Follow-up to ensure risks, hazards, incidents and issues are resolved.
Required Education and Experience
High School Diploma
2 years of experience in Customer Service or Security Services or customer service
Basic Life Support (BLS) Certification within 90 days of hire
CPI Non-Violent Crisis Intervention (NCI) Certification within 90 days of hire (Annual Requirement)
Completion of NCI Autism Training within 12 months of hire
Completion of Seattle Children’s Safe Firearms Training within 12 months of hire
Valid Washington State Driver’s License with a driving record acceptable to Risk Management
International Association for Healthcare Security and Safety (IAHSS) Basic Certification
This compensation range was calculated based on full-time employment (2080 hours worked per calendar year). Offers are determined by multiple factors including equity, skills, experience, and expertise, and may vary within the range provided.
Seattle Children’s offers annual incentive pay based upon performance that is commensurate with the level of the position.
This compensation range is specific to Seattle, positions located outside of Seattle may be compensated differently depending on various factors.
Seattle Children’s offers a generous benefit package, including medical, dental, and vision plans, 403(b), life insurance, paid time off, tuition reimbursement, and more. Click here for more information.
Hope. Care. Cure. These three simple words capture what we do at Seattle Children’s –- to help every child live the healthiest and most fulfilling life possible. Are you ready to engage with a mission-driven organization that is life-changing to many, and touches the hearts of all? #HOPECARECURE
Our founding promise to the community is as valid today as it was over a century ago: we will care for all children in our region, regardless of the families’ ability to pay. Together, we deliver superior patient care, advance new discoveries and treatments through pediatric research, and serve as the pediatric and adolescent, academic medical center for Washington, Alaska, Montana and Idaho – the largest region of any children’s hospital in the country.
In 2022, U.S. News & World Report once again ranked Seattle Children’s among the nation’s best children’s hospitals – for the 30th year in a row. For more than a decade, Seattle Children’s has been nationally ranked in all 10 specialty areas evaluated by U.S. News & World Report. We are honored to be the top-ranked pediatric hospital in Washington and the Pacific Northwest.
As a Magnet designated institution, and classified among America’s best large employers by Forbes, we recognize the importance of hiring and developing great talent to provide best-in-class care to the patients and families we serve. Our organizational DNA takes form in our core values: Compassion, Excellence, Integrity, Collaboration, Equity and Innovation. Whether it’s delivering frontline care to our patients in a kind and caring manner, practicing the highest standards of quality and safety, or being relentlessly curious as we work towards eradicating childhood diseases, these values are the fabric of our culture and community. The future starts here.