Job Listings

The role of the Registration Coordinator is an essential part of the patient facing registration experience by providing support and ensuring each patient encounter is positive, professional, and efficient. The primary function of this role is to create new registrations and check patients in for scheduled and walk-in clinical visits throughout the outpatient setting of the hospital. Support may be needed for Urgent Care, Radiology, and Access Clinic check-ins, operating seven days per week, during both day and evening times. Registration Coordinator duties also include: scheduling patient return visit appointments, minimizing clinic access delays, effectively communicating with patients/families, informing of and collecting signed consent for care, maintaining standards for infection prevention, and establishing systems and resources to improve processes and efficiency of the patient experience.

The Program Coordinator III is responsible for facilitating the activities of the Risk Management Department, including scheduling, management of the Risk Management inbox, data entry and management, information requests, document summary, and process improvement. The program coordinator supports development and maintenance of related tools, records, policies, training materials, and methods/procedures for communication and coordination with internal teams, external departments, and community providers, payers and agencies. The program coordinator works in collaboration with Risk Management team to help implement the program’s objectives in support of identified goals and operational solutions. The program coordinator is responsible for ensuring effective communication among stakeholders and program staff and for ensuring ongoing effective program operation and/or implementation. The program coordinator oversees a moderate to high volume of complex work in support of the program and works under limited supervision with independent judgment required.

Provide onsite and remote Tier 1 - 2 support to all Seattle Children’s Research Institute employees. Demonstrate proficiency in troubleshooting a wide range of hardware and software related issues. Communicate effectively with a broad user base to identify and resolve issues within established SLA’s. Establish an understanding of the dynamic mix of lab equipment within Seattle Children’s Research Institute. Identifiy and document root causes whenever possible, and contribute to the team’s shared understanding of issues.

The Program Coordinator II is responsible for coordinating activities associated with a specific complex program or group of complex programs in a specialty/functional area including scheduling, coordination of communication, data management, document preparation, and process improvement. Works in collaboration with the Program Manager and other program staff as well as other stakeholders to help to implement the program’s objectives in support of identified goals and the continuous improvement process. Responsible for ensuring effective communication among stakeholders and program staff. May manage data on the program’s effectiveness. Responsible for facilitating the deployment of the program’s strategy including implementing a variety of solutions that optimize the program’s effectiveness. Coordinates the process of executing initiatives essential for the success of the program.

Manage scheduling operations and patient access staff. Responsible for planning, organizing and coordinating all aspects of daily operations in a manner that aligns with Seattle Childrens core values, ensuring efficency, high quality outcomes as well as internal and external customer satisfaction. Develop and maintain Patient Center technologies, access channels and service targets in collaboration with IT partners, capacity management, Clinical Intake team and other key stakeholders. Analyze Patient Access Center data, establish metrics, and reporting with focus on improving performance and processes in an effort to better support patients and families. Continuously build and maintain relationships with service line and clinic partners, ambulatory leadership, and other key stakeholders to effectively manage primary care referrals, internal scheduling and procedure requests. Responsible for the implementation of strategic initiatives that support scheduling, access, and ambulatory and hospital goals.   #LI-HW1

Supervise the day to day operations of the Laboratory Client Services team responsible for laboratory sendouts administrative tasks, customer service, reference lab sample registration/accessioning, and billing support; Select, train, grow and retain the caliber of staff necessary to provide timely, effective, and thorough services to laboratory referral sources, hospital staff, patient families, and others based on Children’s service standards. Ensure fulfillment of laboratory’s revenue cycle-related requirements for optimal reimbursement. Lead process improvements aimed at improving flow of laboratory customer service, referred samples, and billing activities. Implement strategies that support expansion of SCH reference lab business.

The Ophthalmic Assistant I facilitates patient-related and patient/provider communication between clinic visits, ensures safe and efficient patient flow, and provides basic ophthalmic assistant services under ophthalmologist or optometrist supervision at all applicable practice locations. Facilitation and coordination of communication between care team members both within and outside of SCH is an integral part of the role of the Ophthalmic Assistant I.

Perform laboratory testing and provide results to clinicians.

Maintain adequate levels of non-implant related supplies in the OR. Responsible for ordering, restocking and monitoring carts and supply items supporting the Operating Rooms. Resource person in the OR core and is available to staff as a materials resource.   #LI-NC1

Maintain adequate levels of non-implant related supplies in the OR. Responsible for ordering, restocking and monitoring carts and supply items supporting the Operating Rooms. Resource person in the OR core and is available to staff as a materials resource.   #LI-NC1

The Cook I is responsible for preparing food products utilizing basic cooking techniques and standard recipes to meet production schedules in accordance with health, safety and sanitary procedures. This position is responsible for production, storage, and ensuring proper utilization of food and supplies within the kitchen to meet the diverse needs of our patients, families and staff. Maintains organization and cleanliness of equipment, supplies, and work areas throughout the shift. Performs related duties as assigned.   #LI-NC1

Perform laboratory testing and provide results to clinicians.

Maintain adequate levels of non-implant related supplies in the OR. Responsible for ordering, restocking and monitoring carts and supply items supporting the Operating Rooms. Resource person in the OR core and is available to staff as a materials resource.   #LI-NC1

Provide direct care and assume primary responsibility for clinical management of patients in ambulatory, operating room, emergency department, and inpatient settings. Obtain patient histories, perform physical examinations, order, perform, and interpret diagnostic tests, prescribe medications, and develop treatment plans. Direct or participate in case management and continuing care. Collaborate, refer, and consult with department attending physicians, specialists, and other members of the health care team to deliver effective, efficient, safe, and high quality care. Contribute to organizational and departmental continuous performance and quality improvement projects. Participate in education and research efforts for patients, families, and the health care team.

Provide age-appropriate phlebotomy services; perform laboratory specimen processing; use clinical information systems to fulfill laboratory orders; provide results of testing and other information to patient care teams; create accounts for laboratory specimens in hospital demographics/billing system; train new employees; participate in process improvement efforts aimed at improving direct patient care and flow of specimens through the laboratory.

The Talent Acquisition Operations Analyst provides operational and analytical support for the Talent Acquisition department, with particular emphasis on supporting projects, initiatives and operations relating to our diversity, equity and inclusion recruiting and hiring efforts. This role has primary accountability for operational and ad-hoc reporting around our DEI recruiting and hiring efforts for TA and the business groups TA supports. Maintains existing reports in iCIMS, makes updates as needed to meet changing business requirements. Develops new reports as needed by TA and Business partners to expand our understanding of trends and opportunity areas. Explores opportunities to leverage Tableau or other reporting/dashboarding tools to improve accessibility/visibility of TA data. Partners with HRIS and other partners on accessing additional data set outside of those owned by TA to enable reporting on the full TA lifecycle, including onboarding, performance, operational vacancy data, etc. This role is one of the primary system administrators for TA systems and is responsible for researching, recommending, planning, executing and testing back-end system changes and configurations to meet the needs of the business and TA department, leveraging members of the TA team for expertise, requirements gathering and testing to ensure value is maximized. This role leads select strategic TA improvement projects and leads the change request process, including request intake, prioritization, governance, scheduling, operationalization and readiness. Responsible for understanding and identifying business problems and issues, recommending solutions, and planning and facilitating implementation and successful rollout. Collaborates with key stakeholders to evaluate, measure and present results of improvement efforts to senior leadership

Coordinate patient encounters and provide patient support services to ensure that each customer encounter is positive, professional and efficient. Fulfill revenue cycle related requirements for optimal reimbursement. Duties may include: scheduling patient appointments, coordinating care with other services and minimizing access delays, processing incoming referrals, triaging patient telephone calls to appropriate resources, collecting and/or updating demographic and financial information, investigating pre-authorizations and approval for insurance, checking in patients, processing co-pays and patient charge documents, and establishing systems and resources to improve processes and efficiency of the patient experience.

As an integral member of the Health Care Team, the RN functions within the Scope of Practice as defined by the State, the ANA Scope and Standards for Pediatric Nursing Practice, and adheres to Seattle Children’s policies/procedures and guidelines of care. Responsible for providing safe, family centered patient care. Using the Nursing Care Process, the RN is responsible for assessing, planning, implementing and evaluating patient care in a collaborative method with the patient and patient’s family, significant others, and members of the health care team. May be required to provide supervision and delegation of tasks to Nurse Technicians, Licensed Practical Nurses, Certified Medical Assistants, and others as defined by the State Administrative Code. Assists in meeting Seattle Children’s strategic goals by incorporating the initiatives to support the strategic plans into the daily work, i.e. Continuous Performance Improvement (CPI), ART, etc. In accordance with House Bill 1155 (effective January 1, 2020), the following areas have clinical unpredictable needs and as a result will have a call obligation within their nursing positions: Apheresis, Cardiac Cath Lab, Dialysis, ECMO, Home Care Services, Imaging Services (including GI Procedures), Perioperative Services, and Transplant Coordinators.

As an integral member of the Health Care Team, the RN functions within the Scope of Practice as defined by the State, the ANA Scope and Standards for Pediatric Nursing Practice, and adheres to Seattle Children’s policies/procedures and guidelines of care. Responsible for providing safe, family centered patient care. Using the Nursing Care Process, the RN is responsible for assessing, planning, implementing and evaluating patient care in a collaborative method with the patient and patient’s family, significant others, and members of the health care team. May be required to provide supervision and delegation of tasks to Nurse Technicians, Licensed Practical Nurses, Certified Medical Assistants, and others as defined by the State Administrative Code. Assists in meeting Seattle Children’s strategic goals by incorporating the initiatives to support the strategic plans into the daily work, i.e. Continuous Performance Improvement (CPI), ART, etc. In accordance with House Bill 1155 (effective January 1, 2020), the following areas have clinical unpredictable needs and as a result will have a call obligation within their nursing positions: Apheresis, Cardiac Cath Lab, Dialysis, ECMO, Home Care Services, Imaging Services (including GI Procedures), Perioperative Services, and Transplant Coordinators.

The Clinical Risk Manager reports directly to the Director of Risk Management, who manages the clinical risk management program. This position is responsible for assisting in risk identification, event investigation, and resolution. Assists in the development and delivery of Risk Management education. Assists in analysis of trends and data. Assists with just-in-time risk management consultation. The Clinical Risk Manager is also responsible for providing operational support for the Risk Management Department.