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Provide direct support for participants taking recreational classes through Adult Life Skills Center. Participants in the program are 18 and older, and may have a variety of developmental, emotional, and behavioral problems, including Autism Spectrum Disorders. Duties may include managing participants before and after classes, providing direct support in small groups or individually as needed with adult participants helping prepare and clean classrooms,. This position will work in collaboration with members of the staff including; Operations Lead, Program Manager, Instructors and other Classroom Assistants.
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Collaborate with members of the assigned division research team in the organization, implementation, and completion of clinical research trials. Create and maintain regulatory documents; organize protocol implementation and site initiation visits; and conduct routine monitoring of clinical studies. Ensure that research projects are conducted in compliance with federal regulations, institutional policies/departmental guidelines and standards of Good Clinical Practice. This position will oversee the management of a portion of our existing leukemia clinical trials as well as the coordination of new trials to be opened. In addition, this position will support a portion of our bio-banking program.
Seattle Children's Employer Highlights:
- Leader in Pediatric Care: Because of our people, Seattle Children’s is recognized as a leading teaching, research and specialty care center at the forefront of pediatric care.
- Competitive Benefits: We support a healthy work–life balance. Our benefits include employee care, paid time off, health insurance and retirement savings.
- Transportation Discounts: Company bike program, on-site zip cars, unlimited ORCA transit pass, daily commute bonus provided to staff who us alternate methods of travel to/from work, company vanpools.
- Diversity/Inclusion: We strive to maintain an atmosphere that reflects our values of inclusion by providing effective and respectful care compatible with each patient and family's beliefs, values, and heritage.
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Efficiently, accurately, and respectfully process incoming requests (primarily via phone) and initiate crisis code procedures for all hospital emergencies. Maintain and interpret call schedules and track telecom equipment using multiple software applications with superlative customer service skills. Concisely describe appropriate and effective information to callers based on caller inquiries.
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Efficiently, accurately, and respectfully process incoming requests (primarily via phone) and initiate crisis code procedures for all hospital emergencies. Maintain and interpret call schedules and track telecom equipment using multiple software applications with superlative customer service skills. Concisely describe appropriate and effective information to callers based on caller inquiries.
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The Genetic Counselor II will coordinate, administer, and deliver genetic counseling to patients and families at risk for hereditary disorders and/or inborn errors of metabolism. Assess recurrence risks and recommend medical or genetic testing based on analysis of the risk, benefit, and cost. Review implications with the patient and provide crisis intervention regarding unexpected genetic conditions.
Provide orientation, training and supervision to volunteers, interns, students, and other learners as appropriate. Educate physicians and health professionals to ensure appropriate patient referral and care. Actively participate in and lead department improvement activities including research and other initiatives related to improving patient care and the family experience. Identification of and involvement in a specialty clinic (ex. Arthrogryposis, EpiGenetics) with a need for genetic counseling services.
Ensure familiarity with standard concepts, practices, and procedures within a particular field. Rely on experience and judgment to plan and accomplish goals.
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Perform cardiac ultrasound examinations and provide sonographer support for physicians and clinics. Duties may be performed in an operating room, ICU, lab, or other, on location at an assigned region. May also involve relationship building and sonographer training to other hospitals in the area.
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Supervise engineering and maintenance staff and contractors. Coordinate, schedule, and manage maintenance and repair of building systems. Lead interdisciplinary teams of engineers, tradespeople, contractors, and vendors to accomplish the work in the most cost effective and timely manner possible. Assure compliance with all applicable regulations including, local and State, DNV and DOH. Manage operational expense and staffing resources required to support the facilities. Ensures the reliability of engineered systems within the hospital as it pertains to daily operations.
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Staff in the Delivery and Call Center roles are responsible to operate software and maintain technological devices needed to execute standard work; process meal payments (operate mobile payment equipment for credit card payments & manage electronic till); solve or escalate customer concerns and use excellent customer service skills in all of their work.
Delivery Staff are responsible for delivering meal carts to various areas and customers; presenting and setting up ordered food according to standard work; performing patient ID verification steps (includes direct patient contact and communication as well as partnering with nurses); perform soiled cart pick-up.
Call Center Agents are responsible for receiving and processing incoming food orders (primarily via phone) for patients, visitors, and staff. Assist customers on modified diets with selecting appropriate foods using nutrition department resources and call center policies & procedures to provide complete, accurate responses. Enter and maintain accurate patient information in the nutrition software applications and follows processes in accordance with call center standards to ensure accuracy and operational effectiveness. Perform related tasks as required.
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Maintain and continue to develop an expert level of knowledge about Revenue Cycle billing and authorization processes for Seattle Children’s Revenue Cycle Hospital, Professional and Specialty lines of business such that timely, accurate and professional customer service can be provided to callers (patient families, internal contacts, community members) seeking assistance with a breadth of inquiries from a primary phone line. The majority of callers should be assisted to their satisfaction without the call needing to be transferred to someone else to respond.
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We have an exciting opportunity for an Administrative Assistant, Senior to join our Child Health, Behavior, and Development Center at Seattle Children's Research Institute!
Responsibilities:
Provide a wide range of highly complex administrative tasks. Responsibilities include the organization, prioritization, and coordination of a high volume of work including confidential information. Duties include exceptional customer service to customers and visitors; creating, typing, editing, and proofreading various department documents and research manuscripts; creating and maintaining filing systems; scheduling meetings and arranging travel; entering, extracting, and analyzing data into reports and presentations; coordinating and monitoring budget preparation; auditing or reconciling financial statements and invoices; coordinating facilities allocations; and managing workload required to complete projects.
Seattle Children's Employer Highlights:
· Leader in Pediatric Care: Seattle Children’s is recognized as a leading teaching, research, and specialty care center at the forefront of pediatric care.
· Competitive Benefits: We support a healthy work–life balance. Our benefits include employee care, paid time off, health insurance and retirement savings.
· Transportation Discounts: Company bike program, on-site zip cars, unlimited ORCA transit pass, daily commute bonus to staff who use alternate methods of travel to/from work.
· Diversity/Inclusion: We strive to maintain an atmosphere that reflects our values of inclusion by providing effective, respectful care compatible with each family's beliefs, values, and heritage.
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Perform food service support activities as delegated by supervisor including but not limited to: stocking, production support, delivery of food and formula for patients / families, staff, and catering customers, and sanitation. Safely clean and operate a variety of production and cleaning equipment. Interpret, implement and follow HACCP and other food safety regulations. Provide customer service to patients, families, visitors, and staff according to hospital and department expectations.
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Perform laboratory procedures as part of ongoing research projects. Responsibilities include performing the required experimentation, making detailed observations, analyzing data, interpreting results, and assisting in planning experiments as appropriate.
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In partnership with the physician leader and program manager (Leadership Team), responsible for development and delivery of organizational wide curriculum and training to enhance provider and team skills in engaging with and relating to patients and families. Provide senior leadership for the peer coaching program and coach providers on observed clinical encounters. Consult with and provide system support to divisions on improvement strategies. Develop provider and clinician champions to become effective co-facilitators and coaches. Provide leadership to direct reports including program manager, program coordinator and workshop facilitators. Align with hospital senior leadership around hospital initiatives and goals related to patient and family experience and provider satisfaction.
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As an integral member of the Health Care Team, the RN functions within the Scope of Practice as defined by the State, the ANA Scope and Standards for Pediatric Nursing Practice, and adheres to Seattle Children’s policies/procedures and guidelines of care. Responsible for providing safe, family centered patient care. Using the Nursing Care Process, the RN is responsible for assessing, planning, implementing and evaluating patient care in a collaborative method with the patient and patient’s family, significant others, and members of the health care team. May be required to provide supervision and delegation of tasks to Nurse Technicians, Licensed Practical Nurses, Certified Medical Assistants, and others as defined by the State Administrative Code. Assists in meeting Seattle Children’s strategic goals by incorporating the initiatives to support the strategic plans into the daily work, i.e. Continuous Performance Improvement (CPI), ART, etc.
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The Fellowship Program Coordinator is responsible for the day-to-day administration of the Fellowship Program for the assigned area. Works with and supports the Program Director in ensuring compliance with ACGME accreditation standards and other regulatory requirements. May be a liaison between residents/fellows, GME office, participating sites, and other departments. Must be knowledgable about the operational activities at the various locations in which the fellows may be assigned. May provide administrative support to the Program and the Program Director, Medical Director, and others as assigned.
SERIES CONCEPT:
A program is a specialized area with specific complex components and discrete tasks which distinguish it from the main body of the organization. A program is specific to a particular subject. The specialized tasks involve interpretation of policies, procedures and regulations, independent functioning and public contact. Duties are not of a general support nature easily transferable from one program to another. Performance of administrative/clerical duties is in support of the incumbent’s performance of specific programmatic tasks.
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The role of the Registration Coordinator is an essential part of the patient facing registration experience by providing support and ensuring each patient encounter is positive, professional and efficient. The primary function of this role is to create new registrations, check patients in for scheduled and walk-in clinical visits throughout the outpatient setting of the hospital. Registration Coordinator duties may also include: scheduling patient return visit appointments, coordinating care with other services, minimizing clinic access delays, triaging patient calls to appropriate resources, collecting and/or updating demographic and insurance information, collecting co-pays, identifying legal guardians, medical decision makers and maintaining standards for infection prevention, and establishing systems and resources to improve processes and efficiency of the patient experience.
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Coordinate Family Resource Center weekend operations and maintain facility. Provide direct customer service to patients, families, staff and the community. Participate in CPI efforts and provide administrative and program support.
SERIES CONCEPT:
A program is a specialized area with specific complex components and discrete tasks which distinguish it from the main body of the organization. A program is specific to a particular subject. The specialized tasks involve interpretation of policies, procedures and regulations, independent functioning and public contact. Duties are not of a general support nature easily transferable from one program to another. Performance of administrative/clerical duties is in support of the incumbent’s performance of specific programmatic tasks.
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Responsible for clinical telephone triage and consultation, child mental health education, and all aspects of the referral process for patients to the Department of Psychiatry and Behavioral Medicine. Participate in care coordination activities to remove barriers for families to participate in treatment. Specialized knowledge, judgment and skill are required in both mental health diagnosis and treatment methods. Apply the knowledge and skill necessary to provide appropriate interactions with staff, patients and families of all ages.
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The Medication Intake Coordinator functions in a key position to assist the provider in collecting and compiling a current and complete patient medication list. Establishes and maintains a highly positive relationship with co-workers, patients, families and the public.
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Support Seattle Children’s Foundation Administration team through a wide range of complex administrative tasks relating to processing gifts received by donors. Provide exceptional customer service to donors, guild members, and staff. Organize, prioritize, and coordinate a high volume of administrative duties including processing cash, check, online and gift matching; entering donor information into fundraising database, and acting as a resource for general gift processing questions. Provide backup for Senior Accounting Technician and Foundation Receptionist as needed.
